For cash-strapped GP practices, maximising every income generation opportunity is an absolute must. Whether it’s increasing revenue from extended and enhanced services, maximising QOF points or building a practice list, your patients hold the key to financial success. But just how do you ensure people know about your services and, hopefully, use them? The answer…
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Lessons from the top: key trends from the latest Outstanding inspections
October 31, 2019, by Practice Index in CQC, GP Practice Management
While talk of CQC inspections has undoubtedly decreased over the last few months, in part due to the fact that most practices are onto second (and even third in some cases) visits or calls, inspections still remain a critical part of practice evaluation. That means, whether good, bad or downright ugly, inspection reports remain an…
The sticky subject of DNAs
May 16, 2019, by Practice Index in CQC, DNAs, Healthwatch
Recent media headlines have stated: “Over 15 million GP appointments missed per year!” “This costs the NHS £216 million per year”, followed by “the equivalent of employing over 2,000 new GPs!” The problem is, DNAs are a very sticky subject. Okay, perhaps not quite as polarising as the never-ending Brexit debate, but trust me when…
GP Practice Management Masterclass (Online course)
February 21, 2019, by Practice Index in eLearning, GP Practice Management, Masterclass
The ultimate GP practice management Masterclass covers an array of subjects related to the day to day business of general practice from a management perspective. Improve your productivity Enhance efficiencies within your practice Develop as a practice manager By the end of this comprehensive Masterclass what you don’t know as a PM, won’t be worth…
360-degree appraisal feedback
January 24, 2019, by Robyn Clark in Appraisals, Employment Law, HR - Human Resources, Staff
A topic that’s been popping up on the forums recently is what the ideal practice manager appraisal looks like. A number of contributors – myself included – have recommended 360-degree appraisals, and some have even recommended that partners should undergo the same process! So what is a 360-degree appraisal? Rather than a standard appraisal where…
Success Stories Showcase: Active signposting
January 14, 2019, by Practice Index in General Practice, Practice Manager, Work management
Making healthcare accessible is crucial for GP practices, according to the Department of Health. After all, as part of the GP Forward View, it has committed £45m fund to contribute towards the training of practice reception and clerical staff with the aim of ensuring that they are well-equipped to undertake an enhanced role in active signposting and…
Improving health literacy in GP practices
November 22, 2018, by Kara Skehan in Health literacy, Patients
By Kara Dudley “Enquire at Reception about Extended GP Access” or “Ask at Reception for an evening or weekend appointment” Which sounds better? Which is easier for your patient to understand? When you work in primary care, it can be all too easy to rely on the jargon that we all use on a daily basis.…
February 13, 2020, by Practice Index in News
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