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Author Archives | Robyn Jackson

Robyn Jackson

Robyn Jackson

Managing overpayments to staff

Managing overpayments to staff

Quite a few forum posts have appeared recently questioning what to do if you overpay a member of staff. Can I recover the money? Is there a time limit on reclaiming it? What do I do if the employee doesn’t give it back? Let’s shed some light on this topic. Hopefully we’ve all got a

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Social media in the workplace

A recent poll on the forum showed just 24% of practice managers were friends with staff members on social media. Social media has its positive and negative sides. It can be a great way to keep in touch with people and share multimedia, it can be brilliant for promoting your business or brand, and it

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Probationary periods

Probationary Periods

The forum has been awash recently with threads concerning the management of staff in their probationary period. Why do we have probationary periods? Because with employment you don’t really get to try before you buy! This is the best option you have in that respect. Many people are fantastic at interviews but when they start

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Managing older staff members

In 2011 the compulsory retirement age of 65 was abolished in the UK, following the implementation of the Equality Act 2010. Age is listed as one of the ‘protected characteristics’ and it was deemed to be discriminatory to force a person to retire purely because they’d reached the age of 65. Nowadays employees can continue

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Negotiating for your benefit

Negotiating for your benefit

There have been a number of threads on the forum recently about PM salaries, terms and conditions, benefits and entitlements. Some of us have been astonished at how little some of our compatriots are being paid, or what pitiful T&Cs some partners are offering. So, I’ve created a little guide on how to negotiate; think

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Timekeeping and lateness

Timekeeping and lateness

A collective groan is heard around the UK! How frustrating is it when you have a member of staff who just can’t seem to turn up on time? Or one who’s always late back from breaks? Or one who always seems to disappear early? Disciplinary proceedings for lateness used to be my everyday ‘bread and

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HR Blog: Most Bizarre/Amusing Cases

HR Blog: Most Bizarre/Amusing Cases

By Robyn Jackson I’m sure most practice managers have come across some hilarious HR cases in their time, and I’ve certainly had my fair share! Having worked in HR departments in large hospital trusts as well as community providers (and a brief stint in the education sector which had me running for the hills!), I’m

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