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Author Archives | Robyn Jackson

Robyn Jackson

Robyn Jackson

Hidden Disabilities by Robyn Jackson

Disability awareness at work has increased phenomenally in recent years and with the development of disability discrimination protection laws (from the old DDA to the newer Equality Act 2010) more and more disabled people are finding it easier to access employment. But not all disabilities are visible or immediately obvious – so how do we

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Upcoming changes to employment legislation and what these mean for PMs

I recently attended an employment law update hosted by the CIPD and thought I’d share some of the key highlights that are likely to impact on us as practice managers. Statements of Particulars (i.e. Contracts of Employment) From 6th April 2020, the duty on employers to provide a Contract of Employment to an employee is

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Disciplining staff – Formal or informal sanctions? By Robyn Jackson

In my previous life as an HR consultant, when managers had to deal with conduct issues, this question cropped up time and time again. Don’t get me wrong – hospital HR policies are incredibly detailed and are often used as a ‘how-to guide’ when it comes to following the disciplinary process. The unions wouldn’t have

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Return-to-work interviews

Many managers view the return-to-work interview as a five-minute chat to tick a box and say they’ve “supported” their staff member. But these meetings can be so much more than that. When should I have the meeting? As soon as possible after the employee has returned to work. Obviously some staff are part-time, you might

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Managing overpayments to staff

Managing overpayments to staff

Quite a few forum posts have appeared recently questioning what to do if you overpay a member of staff. Can I recover the money? Is there a time limit on reclaiming it? What do I do if the employee doesn’t give it back? Let’s shed some light on this topic. Hopefully we’ve all got a

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Social media in the workplace

A recent poll on the forum showed just 24% of practice managers were friends with staff members on social media. Social media has its positive and negative sides. It can be a great way to keep in touch with people and share multimedia, it can be brilliant for promoting your business or brand, and it

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Probationary periods

Probationary Periods

The forum has been awash recently with threads concerning the management of staff in their probationary period. Why do we have probationary periods? Because with employment you don’t really get to try before you buy! This is the best option you have in that respect. Many people are fantastic at interviews but when they start

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