The Citizen’s Charter Complaints Task Force defines a complaint as an “expression of dissatisfaction requiring a response,” and sadly, complaints within a practice are inevitable from time to time. The CQC claimed in December last year that “there is much positive practice at all stages in the process of making a complaint”, but patients’ experiences with…
Tag Archives: complaints
Stop worrying about how to deal with complaints – let’s stamp them out
January 22, 2015, by Practice Index in Complaints, Patients 0 Comments
The Culture of Complaint at GP Practices
August 1, 2014, by Practice Index in Complaints, GP Practice Management, Social Media 1 Comment
June 23, 2015, by Practice Index in Complaints 0 Comments