Practice Manager Recruitment Service
Practice Index provides a nationwide, professional and comprehensive practice manager recruitment service for GP practices of all types and sizes. The service is run by Patricia Gray and Moira Cernik. Patricia is a HR professional with over 15 years’ experience of recruiting GP practice managers, business managers and GPs and was a Practice Business Manager herself for 11 years. Moira has a passion for primary care and has worked as a Practice Manager and Managing Partner for over 15 years. Patricia and Moira cover all areas of the UK and have successfully undertaken over 150 practice manager recruitment projects.
The Recruitment Service
Our cost-effective practice manager recruitment service includes the following:
- Visiting the practice and meeting with the GP partners to discuss the role (e.g. practice manager or business manager), advising on the right pay and conditions and agreeing the key dates
- Preparation of a practice profile, job description and personal specification, as well as advertising
- Placing advertisements in the right media (we can advise on the most cost-effective media sources and free websites including the Practice Index’s Jobs Board)
- Sending out information packs and application forms to prospective candidates and receiving back completed applications
- Assessing the applications and making suggestions for the shortlist
- Organising and running a two-stage interview process
- Providing the right selection tools and facilitating the final decision
- Ensuring the process is fair and objective to avoid any claim of discrimination
- Providing the offer letter, taking up references, reviewing the contract of employment, and providing ongoing advice regarding the appointment
Recruitment Service Fee
The practice manager recruitment fee is very competitive and cost-effective at £4,250 + VAT, which is inclusive of all costs (except any advertising costs).
The fee is payable in two installments: 50% at the point of advertising and 50% at the end of the process.
A reduced service can also be provided, such as just organising the interviews. A quotation for the fee can be provided on request.
Should the process fail to find a suitable candidate or an offer is accepted by a candidate who subsequently withdraws, the process will be carried out again for a fee of £1500 + VAT.
In the unlikely event that the appointment does not work out and the contract is terminated on either side within the first three months of employment, the process will be repeated to find another manager for a fee of £1500 + VAT.
“Patricia was invaluable in helping us recruit our Practice Manager. She helped us advertise properly and in the right places and thereby attract better quality applicants. She helped sift the applicants and effectively ran the first stage interviews and supported and guided us through the second stage interviews. The service provided was professional and efficient and helpful.”
Julian Marsden, Senior Partner, Woodland Avenue Practice, Luton
“As a partnership, we were aware of the need to recruit a high calibre manager and that such people are not always easy to find. We approached Practice Index who put us in touch with Patricia Gray.
We had an initial meeting with Patricia who project managed the whole process. She was efficient and courteous throughout. She made sure that she understood the shape of the practice and the kind of person we were looking for, before placing the advertisement and screening a large number of applications from which we jointly agreed a final shortlist.
On the day of the interview, she was well prepared with searching questions and a task for the candidates. The process worked well and we kept to time. I thought that it was one of the most successful interviews we have done as a practice in terms of discriminating between fair, good and very good candidates. Patricia took on the task of phoning the unsuccessful candidates and inviting the best to a second interview the following day.
The second round questions were more in-depth and designed to bring out the best in each candidate. I think they succeeded in this and we appointed the best candidate.
Overall Patricia managed the process very well and her experience was invaluable at each stage of the process. I would not hesitate to recommend her.”
Dr. Gregory Gardner, Cape Hill Medical Centre, Smethwick
“Patricia recently helped us to recruit a new Practice Manager. She is a highly organised individual. She is calm, knowledgeable and patient when working with us. She is very energetic and enthusiastic and was able to guide us through this difficult process.
Patricia was able to provide advice which helped to steer us towards the best candidate. I feel that she gave us honest opinions, but was able to do this with tact and diplomacy.
We were pleased with the service she provided and have asked her to help with our three-month review.
We would not hesitate to work with her again.”
Maxine Copson, St Stephens Gate Medical Practice, Norwich
Dr Rajdeep Grewal, Beechwood Surgery Warley
“We have used Patricia twice now as a practice and found her very professional and helpful. She is organised and made the stress of employing a new practice manager a more seamless process. Her advice was helpful and she clearly has a lot of insight into the role she is recruiting for. We have in fact recommended her to a neighbouring practice.”
Dr Perpetua Nicholas, GP partner at Woodlands Surgery Cambridge
“Our practice has contracted Patricia Gray twice now over the past 10 years to assist us in practice manager recruitment and both times the experience has been brilliant. She brings a wealth of knowledge with her with regards to the whole recruitment process from advertising, interviewing and the final stage of offer acceptance. She is extremely dedicated and reliable and always available to answer any questions that may arise. The manner in which she conducts the recruitment process is professional and confident. The process is seamless and a lot of the stress and hassle was taken on by her which eased the burden on our partnership. I would highly recommend her services for any practice considering recruiting as it will provide the best pool of candidates. We would not hesitate to use her services again should we find ourselves in need of recruitment help.”
Dr Bev Dahele, GP Partner, Townfield Doctors Surgery
“’Thank you so much for your invaluable support during this process. Your experience and reflection really helped us. I would thoroughly recommend your recruitment services to any GP partnership.'”
Kate Preston, GP Practice in Aylesbury Vale
“’Thank you for making such a potentially daunting process seem so easy. It was a pleasure working with such a professional company and I would recommend you in an instant to anyone about to embark on a recruitment process. Many thanks again.'”
Dr Rachael Gill, GP Partner, Farnham Medical Centre, South Sheilds
“After one unsuccessful attempt at recruiting to replace our retiring practice manager we used Patricia Gray. We were delighted with the efficient support we received, guiding us through a very thorough and successful recruitment process. The whole process from advertising to the appointment of a new manager was managed efficiently and professionally, keeping us involved in every step. We retained complete control of the process regarding the choice of candidates to interview and shortlist, and ultimately our choice of who to appoint. Patricia has a good knowledge of what a practice needs in a manager. We can’t recommend her highly enough”
Lavender Hill Group Practice
Partners of Parishes Bridge Medical Practice
“We employed Patricia to help with recruitment of a new Practice Manager as ours was retiring after many years in post. She was very professional, easy to work with and a reassuring presence during the interviewing process, which we found enabled us to look at the candidates with a critical eye. She has excellent interpersonal skills and responded to our many queries, promptly, thoroughly and courteously. The partners at the Gardens surgery were very happy with the service Patricia gave us and have no hesitation in recommending her.”
The Gardens Surgery, Dr James Addo GP Principal
“This is the first time we have used a recruitment service and it has proved extremely successful for us. I believe the service you provided was instrumental in our appointing such a good manager and would have no hesitation in recommending your services to others. The interview process with you asking the questions during the first stage allowed us to concentrate on assessing each candidate without distraction. You applied your long experience in practice management very effectively but equally allowed us to come to our own conclusions and make the final decision. The complimentary services of practice/employment consultancy and manager training facilitated a smooth transition from one practice manager to the next.”
Jon, The Devonshire Lodge Practice