For practice managers working all hours to at least attempt to make headway on the to-do list (which seems to be constantly growing), it can be hard to take a step back and truly experience for yourself what your staff and patients are going through. Yet, ask most successful business leaders (and practices should be
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Management of staff is no easy task – especially in the pressured world of general practice – yet it’s something all practice managers need to deal with on an everyday basis. Go too far down the laissez-faire style of leadership and there’s potential for problems, just as is the case with micromanagement. Most practice managers
By Sally Greensmith, CPPE Head of national pathways for primary care education. With the advent of primary care networks and the new Network contract directed enhanced service (DES) there are more and more pharmacists being recruited to increase the patient-facing workforce in primary care and be trained to help with the delivery of the DES.
Our equality and diversity course is this month’s freebie! Each month we make one of our eLearning courses, from our Essential eLearning package, free. Take the course today in the HUB. Overview: By the end of the course you will have an understanding of how to respect the diversity of all the individuals you work with, and how
A summary of the HR updates issued in October 2019. HR Updates Amber alerts Bipolar disorder; disability discrimination Electronic signatures are legally valid “Appalling” response to suicidal employee costs trust £92,000
While talk of CQC inspections has undoubtedly decreased over the last few months, in part due to the fact that most practices are onto second (and even third in some cases) visits or calls, inspections still remain a critical part of practice evaluation. That means, whether good, bad or downright ugly, inspection reports remain an
This document provides practices with the guidance they need to support patients’ wishes in complying with the National Data Opt-Out (NDO-O), which was introduced along with the Data Protection Act 2018 and GDPR on 25th May 2018. This followed recommendations from the National Data Guardian (NDG) that patients should be able to opt-out of their