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Author Archives | Practice Index

Practice Index

Practice Index

We are a dedicated team delivering news and free services to GP Practice Managers across the UK.

Buddy or boss? Can you be too friendly?

Life in general practice can be demanding. Workloads, difficult patients, bureaucracy, long hours…the list of stresses goes on, meaning it’s better if a practice’s staff all get along. While it’s good to be friendly and get along, is there such a thing as being too friendly? For one practice, the answer is most definitely yes!

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FREE eLearning course – Dementia Awareness

September 15, 2019, by in Dementia, eLearning

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FREE eLearning course - Dementia Awareness

Our dementia awareness course is this month’s freebie! Each month we make one of our eLearning courses, from our Essential eLearning package, free. Take the course today in the HUB. This course aims to equip you with an understanding of dementia. Course details: What is dementia Types of dementia Risks associated with dementia Medical and social model

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Battling the keyboard complainers

September 12, 2019, by in Practice Life, Reviews

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It’s safe to say that the rise of social media hasn’t been 100% positive. Nowadays, keyboard warriors – people who criticise, abuse, and threaten others from the safety (and sometimes anonymity) of their screens – are common in all areas of life. Sometimes, these keyboard warriors are simply trolls – people who find amusement and

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The thorny issue of start times

There’s always one. They’re contracted to start work at 12:30pm sharp, but at 12:30 on the dot you see them strolling across the car park before they come in, dump their bag on their chair, say hi to everyone, make themselves a cuppa, go to the loo, and finally start work at 12:45. This is

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A brief guide to PCN finance

It’s now a couple of months since Primary Care Networks (PCNs) came into being, and by now practices will have received their first payments via Open Exeter (at the end of July). To assist your planning further, especially considering the mountains of PCN admin that’s been put on us, the Practice Index PLUS PCN finance document

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HR and H&S Updates – August 2019

HR and H&S Updates

A summary of the HR and H&S updates issued in August 2019. HR Updates Amber alert Religious discrimination; It’s not what you say, it’s the way that you say it Employer not liable for employee’s offensive Facebook posts

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Hours, overtime and compensation: A never-ending issue

One of our most popular recent forum threads has been shedding light on the thorny issue of hours and overtime. With a seemingly endless list of to-do items, a practice manager’s job is never done – and many are bearing the brunt of this by working hours far longer than their contracts stipulate. Working overtime

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