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Author Archives | Practice Index

Practice Index

Practice Index

We are a dedicated team delivering news and free services to GP Practice Managers across the UK.

HR and H&S Updates – April 2021

HR and H&S Updates

A summary of the HR and H&S updates issued in April 2021 HR Updates Amber alerts IR35 update Employee who refused to wear a face mask was fairly dismissed Health and safety detriment extension to ‘workers’

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What you need to know about Vento bands

Man holding HR word on wooden cube.

You may have heard of Vento bands before, or even read that the rates increased recently, but do you really understand what they are and why you need to know? When a discrimination claim succeeds at an Employment Tribunal, it’s almost guaranteed that compensation for what’s called ‘injury to feelings’ will be awarded to the…

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A guide to managing negative reviews

1 star review in survey, poll or customer satisfaction research. Reclamation or complaint about bad service and experience. Disappointed and angry man giving negative feedback with tablet.

Reviews. As a practice manager you’ve got to love them! You’ll go for weeks delivering exemplary treatment and service and there’ll be silence on NHS Choices or Google Reviews. Yet that one patient who has decided your service is less than perfect will turn out to be a review superstar, spreading one-star reviews everywhere you…

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An easy life after COVID pressures ease?

Doctor's hands on laptop keyboard. Remote medical assistance concept

Now that COVID-19 case numbers are falling in the UK and lockdown restrictions are being eased, the health service might think that work pressures are beginning to slacken. No such luck. It seems that demand from patients is intensifying and problems that patients have put on hold and tolerated during the past few months are…

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HR and H&S Updates – March 2021

HR and H&S Updates

A summary of the HR and H&S updates issued in March 2021 HR Updates Red alerts Lower earnings limit – 6th April 2021 Right to work in the UK – Eligibility checks New shielding guidance effective 1st April 2021 Amber alerts £10k pay-out for NHS worker subjected to manager’s practical joke H&S Updates Amber alerts…

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Vaccination and immunisations 2021/2022

Vaccines, botulinum toxin and insulin ampules concept theme with glass vials with clear liquid next to a syringe and a hypodermic needle isolated on white background

With all the damage caused by the COVID-19 crisis, general practice has benefitted from some income protection. It’s all change for the year 2021/22. The gloves are off. We’re into new territory with additional indicators added to QOF. The Vaccination and Immunisations domain will make up a significant part of this. We’ll take a look…

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QOF changes 2021/2022 – What action should you take?

March 25, 2021, by in QOF 4 Comments

Close up Businessman Hand Holding Puzzle Piece with Conceptual Guidance Text In Front of the Camera.

With the news that QOF will be reinstated in full from 1st April 2021, what do you really need to know about the changes to QOF? QOF for 2021/22 will consist of 635 points, made up of: Clinical domain 401 points Public health domain 160 points Quality improvement domain 74 points The value of a…

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