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Author Archives | Practice Index

Practice Index

Practice Index

We are a dedicated team delivering news and free services to GP Practice Managers across the UK.

Compulsory training for Primary Care Network pharmacists

November 7, 2019, by in Pharmacists

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Compulsory training for Primary Care Network pharmacists

By Sally Greensmith, CPPE Head of national pathways for primary care education. With the advent of primary care networks and the new Network contract directed enhanced service (DES) there are more and more pharmacists being recruited to increase the patient-facing workforce in primary care and be trained to help with the delivery of the DES.

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FREE eLearning course – Equality and diversity

FREE eLearning course - Equality and diversity

Our equality and diversity course is this month’s freebie! Each month we make one of our eLearning courses, from our Essential eLearning package, free. Take the course today in the HUB. Overview: By the end of the course you will have an understanding of how to respect the diversity of all the individuals you work with, and how

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HR and H&S Updates – October 2019

HR and H&S Updates

A summary of the HR updates issued in October 2019. HR Updates Amber alerts Bipolar disorder; disability discrimination Electronic signatures are legally valid “Appalling” response to suicidal employee costs trust £92,000

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Lessons from the top: key trends from the latest Outstanding inspections

While talk of CQC inspections has undoubtedly decreased over the last few months, in part due to the fact that most practices are onto second (and even third in some cases) visits or calls, inspections still remain a critical part of practice evaluation. That means, whether good, bad or downright ugly, inspection reports remain an

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Guidance on national data opt out compliance

October 29, 2019, by in News

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Guidance on national data opt out compliance

This document provides practices with the guidance they need to support patients’ wishes in complying with the National Data Opt-Out (NDO-O), which was introduced along with the Data Protection Act 2018 and GDPR on 25th May 2018. This followed recommendations from the National Data Guardian (NDG) that patients should be able to opt-out of their

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Improving working relationships with GP partners: what do partners think?

Improving working relationships with GP Partners - What do Partners think?

Improving working relationships with GP partners: what do partners think? You may have a clear idea of what an effective relationship looks like between practice manager and partners but would the partners in your practice agree? What do they want from a good practice manager? And what do PMs need from them? We asked GP

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Why communication and complaints go hand-in-hand

October 10, 2019, by in Complaints

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Why communication and complaints go hand-in-hand

Complaints. It goes without saying that nobody likes receiving them, and they can seriously dent practice morale. However, if handled in the right way, complaints can be a good thing for your practice – which is something we’ll explore in this blog. The good news when it comes to complaints is that the total number

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