It’s ten past nine, you glance at the clock and look at the appointment list – Miss Millennial is late for her appointment again. Maybe she is running late? No, it turns out she has missed a booked appointment again. The third time. You sigh and shake your head! You have just turned away three
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Practices in Yorkshire are to benefit from a wave of graduates from a new course at a local university. Sheffield University has been training physician associates, many of whom are taking jobs in practices, helping doctors and other staff by providing care for patients with minor ailments. The development of the course has been part
The ‘Receptionists in General Practice Masterclass’ is an online course designed specifically for all GP receptionists, new and experienced. The course consists of four modules and can be accessed in the eLearning HUB. Module 1: Etiquette: In this section, the significance of etiquette is aligned to the role of the receptionist, illustrating just how key receptionists
Receptionists often get short shrift from patients and even their colleagues on occasion. In fact, an article in the press entitled ‘March of the GP receptionist’ stated that “Patients are upset at having to discuss personal health matters with a receptionist, in earshot of the waiting room”. But receptionists are only trying to do their
To celebrate the launch of our new eLearning service, we have created this useful document. This FREE resource is available to all UK based GP practices. To download it, please go here. Includes over 45 courses with recommended retake periods (months) and which courses staff should take.
There has been some interest recently in the forum about training requirements in general practice, with questions regarding the training requirements for both administrative and clinical staff. In light of these discussions, I’ve produced a Staff Development Policy [PLUS] for adaptation by practices which will ensure that they have the necessary competencies to undertake the roles for
Your admin team is the beating heart of your practice. From receptionists on the front line who are your communication hub and first point of contact with patients, through to medical secretaries who work hard behind the scenes to ensure practice admin is accurate and complete. It’s therefore imperative that they have all the skills