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Author Archives | Phil - Practice Index

Phil - Practice Index

Phil - Practice Index

Mandatory training requirements – What, when and who

There have been many comments recently regarding staff development, particularly about mandatory training, retake periods and who needs to do what training. Well, the ball lies in your court (to a certain extent) as Nigel’s surgery 70 states: “CQC does not have a list of mandatory training for members of the GP practice team”. You

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Presenting your practice to the CQC

Last week, I wrote a blog explaining why it’s good practice to give a presentation to your team about how the CQC inspects practices, particularly as a lot has changed over the past few months, including the CQC’s regulatory approach. What hasn’t changed is the fact that you still have a 30-minute opportunity to shine,

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The ever-changing CQC environment

A lot has changed in regard to the CQC over recent months, and it would appear that the CQC are far from reaching a state of #newnormal2020 (other hashtags are available). We’ve been kept abreast of changes to the CQC’s regulatory approach, which saw them pause routine inspections and only inspect those organisations that were

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Accessibility Regulations 2018: Are you compliant?

Cast your mind back to 2018; there was a lot of talk about regulations, particularly the GDPR (the thought of that makes me shudder!), which came into force in May 2018 and was given much publicity. From me in particular there were policies, e-learning packages, blogs, vlogs and a podcast too! Little did I realise

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Digital deadlines

Another change is coming, another testing time for general practice. By April 2020, patients are to be given online access to their complete health care records – that’s seven months from now! Whilst in the first instance this will undoubtedly increase the pressure across the sector and create additional workload for practice teams, could it

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Team development or team-building?

If you were to ask ‘what is team development’, I wonder what responses you’d get? Would people focus on personal development, learning new skills or would they think of it as team-building and conjure up images of themselves on an obstacle course? What we’re really trying to achieve is the development of the team with

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The need for effective appraisals

Appraisals are an essential part of your role, and are vital for the development of your team. The NHS constitution requires organisations to provide staff with clear roles and responsibilities, opportunities for personal development and line management, to support them to succeed.[1] Integral to this requirement is the need for appraisals or what some people may

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