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Speaking from experience: Developing healthy PM/receptionist relationships

In this interview we catch up with Stuart – who has experience of working as a practice manager and receptionist – to hear his thoughts on how the relationship between the two can be smooth sailing. Stuart perhaps wasn’t your typical practice manager. Rather than working through the ranks of primary care or elsewhere in

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HR Masterclass (Online course)

Managing Human Resources in general practice can be an absolute minefield, and judging by the posts we’ve seen on the forums, we realise a new HR-related conundrum can appear every day! Robyn Jackson, forum HR guru, has teamed up with the Practice Index team to bring you an HR Masterclass designed to boost your knowledge

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Managing your workload

For the last 14 years, I’ve been running a practice and HR consultancy and during this time I’ve worked with many PMs all over the country, both in large multi-site and small single-handed practices. I’ve also run many training workshops on managing people, personal development and organisational management. Most managers tell me they’re finding it

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Upcoming changes to employment legislation and what these mean for PMs

I recently attended an employment law update hosted by the CIPD and thought I’d share some of the key highlights that are likely to impact on us as practice managers. Statements of Particulars (i.e. Contracts of Employment) From 6th April 2020, the duty on employers to provide a Contract of Employment to an employee is

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Looking ahead to 2020 – by Nicola Davies

At the start of a new year, I always get a little reflective on the past year. What have I achieved? Could I do better? Definitely is the answer to that one! What should I have done that I didn’t? You know how it goes. I drove into work thinking about all the jobs that

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Is it time you spent a day at the other coalface?

For practice managers working all hours to at least attempt to make headway on the to-do list (which seems to be constantly growing), it can be hard to take a step back and truly experience for yourself what your staff and patients are going through. Yet, ask most successful business leaders (and practices should be

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Partnership succession planning – Is it possible?

Partnership succession planning – Is it possible?

“In 1950 the average list size was 2,500 patients. The average practice size in July 2018 was 8,279 patients, which suggests a partnership size of around four and a half whole-time equivalents” (c. 42 sessions). “The Medical Practices Committee approved entry to the Medical List according to need, where high list sizes justified extra doctors.”

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