For practice managers working all hours to at least attempt to make headway on the to-do list (which seems to be constantly growing), it can be hard to take a step back and truly experience for yourself what your staff and patients are going through. Yet, ask most successful business leaders (and practices should be

“In 1950 the average list size was 2,500 patients. The average practice size in July 2018 was 8,279 patients, which suggests a partnership size of around four and a half whole-time equivalents” (c. 42 sessions). “The Medical Practices Committee approved entry to the Medical List according to need, where high list sizes justified extra doctors.”

Many managers view the return-to-work interview as a five-minute chat to tick a box and say they’ve “supported” their staff member. But these meetings can be so much more than that. When should I have the meeting? As soon as possible after the employee has returned to work. Obviously some staff are part-time, you might

Whatever the cost – and it varies hugely around the UK – it’s set to increase by 5.5% in April 2020. As you will be aware, in April 2019, the NHS employer contribution rose from 14.3% to 20.6% although implementation, for the NHS, was deferred until April 2020. Now the implementation date is looming.  As

This is the third article in a series of three looking at grading practice staff salaries. View part one and part two.  Much is being written on the Practice Index forum about the plight of practice managers and their deputies. The discussion often centres around grading, working hours and workload. Principally, the size of a

Quite a few forum posts have appeared recently questioning what to do if you overpay a member of staff. Can I recover the money? Is there a time limit on reclaiming it? What do I do if the employee doesn’t give it back? Let’s shed some light on this topic. Hopefully we’ve all got a

Life in general practice can be demanding. Workloads, difficult patients, bureaucracy, long hours…the list of stresses goes on, meaning it’s better if a practice’s staff all get along. While it’s good to be friendly and get along, is there such a thing as being too friendly? For one practice, the answer is most definitely yes!