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After the pandemic… – By Don

I am a practice manager in a large, semi-rural medical practice in Lincolnshire. We have just shy of 20,000 patients and a magnificent team of 60 dedicated individuals who provide clinical and administrative support in keeping the wheels of our little part of the NHS landscape turning. We all work exceptionally hard in normal times

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Is now the time to pay the real Living Wage?

August 6, 2020, by in Pay, Staff


The Government’s recent announcement of pay rises for 900,000 public sector workers – including doctors, nurses and health visitors – unsurprisingly made headline news and prompted plenty of discussion on the topic. While the greater proportion of the column inches dedicated to the news covered the same ground we’ve been used to seeing for years,

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NHSE, are you kidding me?! – Paula the PM

Another stealthy letter has passed across my desk. I’d missed it among the never-ending torrent of paperwork and guidance. Somehow it only slipped into my consciousness today; clearly, I must have been asleep at the end of last week. Last day of the month and last thing on a Friday – really? I must start

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Speaking from experience: Developing healthy PM/receptionist relationships

In this interview we catch up with Stuart – who has experience of working as a practice manager and receptionist – to hear his thoughts on how the relationship between the two can be smooth sailing. Stuart perhaps wasn’t your typical practice manager. Rather than working through the ranks of primary care or elsewhere in

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HR Masterclass (Online course)

Managing Human Resources in general practice can be an absolute minefield, and judging by the posts we’ve seen on the forums, we realise a new HR-related conundrum can appear every day! Robyn Jackson, forum HR guru, has teamed up with the Practice Index team to bring you an HR Masterclass designed to boost your knowledge

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Managing your workload

For the last 14 years, I’ve been running a practice and HR consultancy and during this time I’ve worked with many PMs all over the country, both in large multi-site and small single-handed practices. I’ve also run many training workshops on managing people, personal development and organisational management. Most managers tell me they’re finding it

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Upcoming changes to employment legislation and what these mean for PMs

I recently attended an employment law update hosted by the CIPD and thought I’d share some of the key highlights that are likely to impact on us as practice managers. Statements of Particulars (i.e. Contracts of Employment) From 6th April 2020, the duty on employers to provide a Contract of Employment to an employee is

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