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The sticky subject of DNAs

May 16, 2019, by in CQC, DNAs, Healthwatch

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The sticky subject of DNAs

Recent media headlines have stated: “Over 15 million GP appointments missed per year!” “This costs the NHS £216 million per year”, followed by “the equivalent of employing over 2,000 new GPs!” The problem is, DNAs are a very sticky subject. Okay, perhaps not quite as polarising as the never-ending Brexit debate, but trust me when

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I, Practice Manager

Recruiting new practice managers and keeping the good ones is a major problem for GP practices as the demands of the job continue to develop and change, and the attraction of better-paid jobs looms. I attribute my survival in the post from 1992 to 2010 to an ability to smile in adversity, a positive attitude,

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The Quality of Clinical Correspondence

“Audit is the process of critically and systematically assessing our own professional activities with a commitment to improving personal performance and ultimately the quality and/or cost-effectiveness of patient care” Although I’d normally avoid clinical audits like the plague, there are ways in which practice managers and their staff can help doctors carry out ‘administrative’ audits

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Comments, Compliments and Suggestions – but no Complaints!

You said... We did...

Imagine you work at a practice where you only ever receive comments, compliments or suggestions to improve your working practices. Your patients only want to see you to tell you how good your team is; they send thank-you cards and bring gifts as a way of showing their appreciation for the service they receive. Okay,

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Recent CQC inspection and upcoming changes

January 24, 2019, by in CQC

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Recent CQC inspection and upcoming changes

So, it happened; we got the dreaded email: “We will be inspecting your surgery in two weeks.” Two weeks! That really isn’t long! So much to do! Re-read those blogs on KLOEs and work out what on earth they’re all about, check that all the infection control stuff is okay, double-check that the HR files

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Preparing your website for a CQC inspection

November 9, 2018, by in CQC, Websites

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Preparing your website for a CQC inspection

While 96% of practices have been rated good or outstanding by the CQC, the scrutiny is relentless, with more ‘boots on the ground’ inspections for a proportion of good and outstanding practices each year. Here are five tips on keeping your website CQC-ready at all times. 1) Display your CQC rating The regulations state that

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NEWS: Inspector fees pegged but not cut

News

Practices are to be spared overall increases in fees to the Care Quality Commission in the coming year – but will not benefit from successful cost-cutting, it has been announced. Some practices may face changes because of changes in patient numbers – but there will be no overall increase in fees, according to proposals published

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