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Lessons from the top: key trends from the latest Outstanding inspections

outstanding

While talk of CQC inspections has undoubtedly decreased over the last few months, in part due to the fact that most practices are onto second (and even third in some cases) visits or calls, inspections still remain a critical part of practice evaluation. That means, whether good, bad or downright ugly, inspection reports remain an…

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How do you keep on top of cleaning standards?

Woman doing chores in bathroom, cleaning tap

Cleaning standards and schedule How many times have you bumped into a new member of the cleaning team and they’ve looked… well, a little unsure about the job in hand? Even if they’re being supervised, the supervisor is also on a tight schedule and can’t watch them all the time… So, are you actually getting…

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23 ways to survive the CQC inspection call

Office workplace with phone set close up

Following the recent completion of their latest round of telephone-based CQC inspections, a pair of practice managers have kindly shared their top findings and handy hints to help other PMs better prepare for the ordeal. Grab a hot drink (or something stronger), settle down and buckle up… Be prepared. You have the questions in advance,…

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CQC for all staff

June 21, 2019, by in CQC 0 Comments

CQC for all staff

Whether you’re just starting out in your career or a veteran of general practice, there will be one three-letter abbreviation you’ll never forget, and that’s ‘CQC’. Now, the seasoned GP workforce knows that CQC stands for ‘Care Quality Commission’ and I’m certain we all have differing opinions of the CQC. However, for today, my views…

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The new CQC phonecall – with all 22 answers!

June 13, 2019, by in CQC 0 Comments

CQC phonecall

There has been a wealth of information detailing the recent change for general practice to the CQC inspection procedures that came into force on 1st April 2019. This will affect those practices rated outstanding or good, which of course is the vast majority of you.  Whilst the formal inspection every five years will remain, to ensure…

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The sticky subject of DNAs

May 16, 2019, by in CQC, DNAs, Healthwatch 0 Comments

The sticky subject of DNAs

Recent media headlines have stated: “Over 15 million GP appointments missed per year!” “This costs the NHS £216 million per year”, followed by “the equivalent of employing over 2,000 new GPs!” The problem is, DNAs are a very sticky subject. Okay, perhaps not quite as polarising as the never-ending Brexit debate, but trust me when…

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I, Practice Manager

Project management team updating Gantt chart schedule or planning on computer, two business people in office

Recruiting new practice managers and keeping the good ones is a major problem for GP practices as the demands of the job continue to develop and change, and the attraction of better-paid jobs looms. I attribute my survival in the post from 1992 to 2010 to an ability to smile in adversity, a positive attitude,…

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