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The Practice Index Podcast – Discussing “that” NHSE letter

Man at reception desk getting angry

The powerful If I Die It Will Be Your Fault video produced by the Institute of General Practice Management (IGPM) highlights the abuse those working in practices suffer every day.  It has to stop.  But unfortunately those in national positions are making it worse. The public letter that went out to practices, and the newspaper…

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NEWS: Practice staff campaign against growing abuse


Practice managers have launched their own campaign against abuse of staff amid concerns about the impact of the public being told they should expect to see a GP in person. The campaign follows growing tension between general practice and NHS England over instructions to allow patients direct access to face to face appointments. Last week…

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New campaign video from the IGPM calls for end to abuse from patients

Screen Shot 2021-05-20 at 20.48.33

“If I die, it will be your fault,” is just one of the many abusive comments heard by GP reception staff throughout the UK. The survey of 571 PMs*, featured on the forum yesterday, revealed more than 75% of staff suffer daily abuse from patients. With the majority (78%) facing threatening behaviour, racist or sexist…

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Practice Managers – A vital resource? by Nicola Davies

Businesswoman doing yoga to calm down the stressful emotion from hard work in office over desk with office Concept of meditation . Vector illustration in flat style

Many of you, by now, will be aware that I’m one of the co-founders of the Institute of General Practice Management and that (behind the day job) we’re steaming ahead, making sure we’re recognised as THE ‘go-to’ organisation – We want to become the first place that anyone who’s anyone will come to, to get the…

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The revolution has begun – by Nicola Davies

Crowd of protesters people. People raised fist air fighting for their rights with sunlight effect. Concept of revolution or protest.

I’ve always thought that things moved quickly in primary care, and what a whirlwind the past few months have been. You would have to have lived under a rock to miss the fact that we now have an organisation representing us, PMs for PMs, our very own IGPM, and all created in such a short…

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NEWS: Practices told to wait for vaccines as other places catch up


Practices in parts of the UK are finding vaccine deliveries limited because of catch up programmes elsewhere, it was alleged today. The report in the Daily Telegraph suggests vaccine supplies are not keeping up with the success of some practice-based programmes. The government has warned for several days of potential bottlenecks in vaccine supply –…

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The Institute of General Practice Management (IGPM) – A force to be reckoned with – by Nicola Davies


In the middle of October I participated in a podcast discussing the low morale in primary care, how everyone had just about had enough of the 6.30 am TV appearance of Matt Hancock telling Joe Public that primary care was going to be doing X, Y and Z today… and yet we had no clue…

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