It’s been another busy February at Practice Index. Catch up on anything you missed here…
Best of our blogs
I predict a riot… who’s with me? – By Paula the PM – The long-awaited GP Contract letter 2024/25 has been published. I’d like to say that I was shocked, except I’m not. What wonderful suggestions do they have for us this year? Read now
A to Z of QOF – By Ceri Gardener – It’s that time of year again, when we start chasing those elusive last points – calling patients who haven’t responded to invitations or exploring exception reporting as a last resort. To help you along with achieving your maximum potential, here’s a useful little A-Z. Read now
HR Clinic – Managing Conduct and the Disciplinary Process (Questions and Answers) – In our latest HR clinic, Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) explored the issues of managing conduct and the disciplinary process. Here is a summary of the questions we received, and the answers given. Read now
Social media planning – Consistent, quality communication across your social media channels is vital to maintaining a positive reputation for your practice. Our new social media planner makes it simple to plan out and schedule campaigns that allow your audience to feel part of your practice community. Read now
HR Clinic: Recruitment, Appraisals and Workforce Planning (Questions and Answers) – In February’s HR clinic, Susi O’Brien (HR Help advisor) and Claire Houston (PM Support Manager) explored recruitment, appraisals and workforce planning. Here is a summary of the questions we received, and the answers given. Read now
February’s podcast
Popular new and updated resources [PLUS]
- New patient registration and health check policy (Northern Ireland)
- Firearms licensing policy
- Did Not Attend (DNA) policy
- Dealing with unreasonable, violent and abusive patients policy
- An overview of income streams in general practice
- Social media planner
- Assistance dog and other animals policy (Great Britain)
- Access to deceased patients’ records policy
- Annual practice report
Popular forum threads
- Team lead behaviour
- Missing money
- IGPM member or not?
- 24/25 Contract – Wow!
- Phone data
- Overtime for managers
- Staff benefits…
- Am I wrong to be horrified?
- POLL: Why has practice staff pay declined?
- How do you describe your clinicians to patients?
New Practice Index Training courses
Equality, Diversity, and Inclusion: Disability
Equality, Diversity, and Inclusion: Race
Equality, Diversity, and Inclusion: Sexual Orientation
Microaggressions in the Workplace
You can see a full list of training courses here.
New features in the HUB 
- Managing your staff – New summary block on staff page to show how many of your team have registered and how many are outstanding
- New HUB Role – Noticeboard Manager
- Holiday Manager – ‘Other’ absences now display duration (expected duration where date of return is unknown)
- Audits Manager – Categorise audits and add review dates
- Timesheet Manager – Restriction on the number of days ahead that TOIL can be used
- CQC Manager – Advice section now includes CQC ‘Meaning’ information
HUB support videos
- How do I send reminder emails for unread policies?
- How can I add my own check to a checklist?
- How to add term-time working to Holiday Manager
- How can I filter HR Checks information?
- How can I filter HR Record information?
- How can I export a policy record for all my staff members?
- Is there a way to bulk mark policies as read and understood?
- Checks Manager – A quick overview
- Significant Events Manager – A quick overview
- Safety Alerts Manager – A quick overview
- Audits Manager – A quick overview
- Health and Safety Alerts Manager – A quick overview
Help Centre – A compilation of FAQs, useful videos, and information on our HUB products
HUB weekly support sessions – Join one of our weekly sessions to discover more about the HUB and what it can offer.
Further updates can be found here.
If you’d like to know more about Practice Index PLUS and any products in the HUB, you can book a demo here.
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