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What we really wish we could say to patients…

Emotion with young man doctor being exhausted and holding hands on head.

I went for a face-to-face appointment at my GP surgery last week. Mask safely covering the huge zit that had developed on my chin – check. For once, though, I wasn’t there in an official or a work capacity, but as a patient. Yet, as I sat in the silent and sombre waiting room, my…

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Mental Health Awareness Week and the pandemic

National mental health awareness week. Vector web banner for social media, poster, card, flyer. Text National mental health awareness week. Background, illustration with nature, trees, mental concept

It will come as no surprise that over the past 14 months, there has been an exponential increase in the number of adults reporting signs of anxiety and in those accessing support for depression. Now, over a year into the pandemic, there’s finally hope on the horizon, and while many breathe a sigh of relief,…

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Managing waiting list woes

3D illustration of "PATIENT WAITING LIST" title on medical documents. Medical concept.

Figures published today by NHS England highlight the acute problem of long delays for secondary care referrals. A problem that, once again, often falls on frontline GP practice care to deal with. According to the latest figures, nearly 225,000 people in England have waited over a year for routine hospital treatment. That’s the highest number…

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Look out for your homeless – By Mat Phillips

Sunderland / Great Britain - February 19, 2019: Homeless person asleep in a sleeping bag on a pavement sidewalk in front of a metal shutter.  Face not visable.

The homeless are a group of people I have a particular passion to try and support. It may be that, being ex-military, I’ve come across a few of my brothers on the streets, or it could be that I can empathise with rough sleepers as I also know how bloomin’ cold it is to sleep…

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After the pandemic… – By Don

Coronavirus disease or COVID-19 protection concept - Young man work in office room at home with protective and cleaning equipment to protect against corona virus while using laptop computer at desk.

I am a practice manager in a large, semi-rural medical practice in Lincolnshire. We have just shy of 20,000 patients and a magnificent team of 60 dedicated individuals who provide clinical and administrative support in keeping the wheels of our little part of the NHS landscape turning. We all work exceptionally hard in normal times…

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NHSE, are you kidding me?! – Paula the PM

Shot of stressed young business woman looking up surrounded by post-its in the office.

Another stealthy letter has passed across my desk. I’d missed it among the never-ending torrent of paperwork and guidance. Somehow it only slipped into my consciousness today; clearly, I must have been asleep at the end of last week. Last day of the month and last thing on a Friday – really? I must start…

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Choosing the right communication methods for your practice

coronavirus disease covid 19 email message on smart phone screen.

The COVID-19 pandemic has meant it’s more important than ever to stay in touch with your patients. Regular communication keeps them informed of new practice processes and how these are supporting their health and well-being. But with many communication methods to choose from, how do you know which one will work best? What types of…

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