In recent years, the explosive growth of artificial intelligence or AI-powered applications has brought about a transformative wave across various industries, and healthcare is no exception. Indeed, AI is often touted as the ‘silver bullet’ that could save healthcare, freeing up time across the board, thanks to faster diagnosis, risk prediction and analysis. It’s no…

The introduction of multidisciplinary teams (MDTs) in general practice was driven by the changing healthcare landscape, the need for more comprehensive and patient-centred care, and the desire to improve coordination and efficiency in healthcare delivery. In short, MDTs represent a strategic response to the challenges posed by complex health conditions and aim to enhance the…

What a whirlwind of a year 2023 was! With funding challenges, an emphasis on workforce wellbeing, an additional bank holiday and a new approach to CQC inspections – to name just a few of the challenges thrown at general practice – last year was a busy and difficult time for Practice Managers, but there’s a…

Workforce has long been a challenge in the NHS.  Before the NHS, care was chargeable and a doctor’s advice was only sought if it was urgent or you could afford the fee. The advent of the NHS means that we’re now better able to manage long term conditions and help our patients with issues that…

A PM colleague who seems to be well ahead of the game forwarded this letter to me: https://www.england.nhs.uk/coronavirus/wp-content/uploads/sites/52/2020/03/C0569-Second-phase-of-General-Practice-response-to-COVID-19–update-to-GP-contracts-and-income-protection-a.pdf This innocuous looking letter has somehow sneaked into the system although I’m sure I haven’t seen it before. As always, it’s dated after some of the changes it mentions so we’re already behind before we’ve even started.…

Productive work flows: Reorganising the working environment Time. It’s a luxury most practice managers just don’t have. In fact, according to the recent Practice Index Pay Survey, the majority of practice managers put in plenty of overtime, many working nearly an extra day a week. It’s an issue that’s clearly not lost on the NHS,…

Making healthcare accessible is crucial for GP practices, according to the Department of Health. After all, as part of the GP Forward View, it has committed £45m fund to contribute towards the training of practice reception and clerical staff with the aim of ensuring that they are well-equipped to undertake an enhanced role in active signposting and…