Six months ago, a practice manager called me in tears. “Our Facebook page is awash with hateful comments from patients,” she said. I’m paraphrasing and deleting some of the expletives here. I looked. It was. Some comments were downright dreadful, despite the practice doing all the right things – i.e., posting regularly and giving updates…
Author Archives | Kara Skehan
What we really wish we could say to patients…
June 3, 2021, by Kara Skehan in GP Practice Management, Patients 6 Comments
Breaking the monotony with marketing
March 4, 2021, by Kara Skehan in Communications, GP Practice Management, Social Media 0 Comments
Healthcare marketing during and after coronavirus – Reasons to be cheerful
April 9, 2020, by Kara Skehan in Coronavirus, COVID-19, GP Practice Management 0 Comments
“Dear Father Christmas” – A wish list from a practice manager (and a reply from a marketing-savvy Santa!)
December 17, 2019, by Kara Skehan in Funny 2 Comments
Seven ways to write more ‘accessibly’ on your practice website
September 26, 2019, by Kara Skehan in Accessibility, Websites 0 Comments
Practice manager, we need to talk ‘change’!
June 21, 2019, by Kara Skehan in GP Practice Management 0 Comments
November 26, 2021, by Kara Skehan in Patients, Social Media 1 Comment