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What you might need to look for as a new practice manager

Apart from wondering whether you should have taken on the job in the first place, what other factors should you consider on commencing your new role? This checklist is intended to help you through the quagmire of challenges you might face! Contract of employment: Have you received a formal, written job offer along with detailed

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Employing locums – is it really the solution?

Firstly, I should say that locums come in many forms, not just doctors. I’ve recently come across a locum practice manager, a locum nurse practitioner as well as a locum healthcare assistant, a locum pharmacist and even agency reception and secretarial staff, all of whom were highly skilled and beneficial to the practice. However, all

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Giving your practice agreement a spring clean

Completing a new partnership agreement or updating an existing one might feel like a never-ending exercise, but it’s a vital legal document which GP practices must keep up to date. Specialist medical accountant Colin Haw knows all too well what can happen if there’s no agreement in place, or if the agreement fails to keep

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Is time on your side?

In the driving seat Having spent some time back in the driving seat recently in a busy practice, after a few years of being at home on the ranch, I realised that whilst the workload is changing all the time, I suspect that the employers’ attitude to their staff and their practice managers hasn’t changed

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The Quality of Clinical Correspondence

“Audit is the process of critically and systematically assessing our own professional activities with a commitment to improving personal performance and ultimately the quality and/or cost-effectiveness of patient care” Although I’d normally avoid clinical audits like the plague, there are ways in which practice managers and their staff can help doctors carry out ‘administrative’ audits

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Managing your list size

The average patient list per doctor is said to be in the region of 1,800 patients. However, my experience of working in a registration department suggests that around 600 patients may have moved on, unknown to the practice, or be in the process of registering elsewhere. The NHS income from 600 patients is significant so

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Success Stories Showcase: Self care – championing a patient-led approach

Supporting people to play a greater role in their own health and care clearly has benefits for GP practices – not least because it frees up time – which is why the NHS detailed Self Care and Management as the ninth action in its Releasing Capacity in General Practice initiative. For practices, this idea is

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