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Success Stories Showcase: Self care – championing a patient-led approach

Supporting people to play a greater role in their own health and care clearly has benefits for GP practices – not least because it frees up time – which is why the NHS detailed Self Care and Management as the ninth action in its Releasing Capacity in General Practice initiative. For practices, this idea is

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Success Stories Showcase: Productive work flows

Productive work flows: Reorganising the working environment Time. It’s a luxury most practice managers just don’t have. In fact, according to the recent Practice Index Pay Survey, the majority of practice managers put in plenty of overtime, many working nearly an extra day a week. It’s an issue that’s clearly not lost on the NHS,

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“You’re kidding!”

None of us have the time. We’re all busy. Right now we’re fighting our way through the flu vaccines (or lack of them), putting on our battle armour in preparation for 2019, and trying to make an educated guess as to how many staff are likely to be ‘off sick’ during the winter. So there’ll

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19 effective ways to manage your emails

Email. On the one hand, it’s an essential communication tool we can’t live without. On the other, it’s a time-consuming, overbearing, always-on tool that can take over day-to-day practice life. In fact, according to research released in 2012 by the McKinsey Global Institute, more than one-quarter of a worker’s day on average is spent answering and reading emails. That

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Delegation – A five-step approach

“No man is an island” said John Donne. As people, we depend on one another and the same can be said in general practice, where we rely on the team effort to ensure the needs of our patients are met. With the pressures faced by general practices today, the need for managers to delegate effectively

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The power of the letter

Do you have a ‘safe’ process for dealing with clinical letters and reports

How a simple flu recall letter delivered a winter health check for patients and a groundbreaking administration process. Dr Klaus Green works at The Mill Medical Practice in Godalming, Surrey. At a time when flu vaccinations are reportedly down, The Mill Medical Practice has achieved a 79% take-up level amongst the over 65s and 53%

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