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A look back at 2020

The concept of changing the year from 2020 to 2021 and the results of operations. Close up.

How do we sum up 2020? Do we really want to look back over the year? Well, January and February started out as per normal with the usual practice management pressures – PCN, annual leave, salaries, and no mention of pandemics or face coverings. In fact, it’s interesting to note that the first Practice Index…

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The holiday bookers in our practice – By PM Polly

August 20, 2020, by in Funny, Practice Life 8 Comments

Straw hat with sunglasses and cocktail on sand beach. Summer Holidays concept

In March, I walked back into work feeling refreshed from my beautiful cruise around the coast of Egypt. The smell of sand and sea completely vanished when I set foot through the practice doors. It was replaced by the odour of hand sanitiser. Of course I’d already had contact with the staff during my time…

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This too shall pass – By Nicola Davies

Handwritten thank you to our NHS heroes sign on brick wall

Well, haven’t we all had a few interesting weeks! What started out for some as “it’s only like flu, don’t panic”, has rapidly become akin to the Great Plague with Joe Public wearing masks and gloves while doing the supermarket shop (I’m saying nothing about the absolutely appalling behaviour of some panic-buying as that’s a…

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Battling the keyboard complainers

September 12, 2019, by in Practice Life, Reviews 2 Comments

Online Reviews Feedback Comment Suggestion Concept

It’s safe to say that the rise of social media hasn’t been 100% positive. Nowadays, keyboard warriors – people who criticise, abuse, and threaten others from the safety (and sometimes anonymity) of their screens – are common in all areas of life. Sometimes, these keyboard warriors are simply trolls – people who find amusement and…

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What you might need to look for as a new practice manager

what might i look for as a new practice manager

Apart from wondering whether you should have taken on the job in the first place, what other factors should you consider on commencing your new role? This checklist is intended to help you through the quagmire of challenges you might face! Contract of employment: Have you received a formal, written job offer along with detailed…

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Employing locums – is it really the solution?

Firstly, I should say that locums come in many forms, not just doctors. I’ve recently come across a locum practice manager, a locum nurse practitioner as well as a locum healthcare assistant, a locum pharmacist and even agency reception and secretarial staff, all of whom were highly skilled and beneficial to the practice. However, all…

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Managing change – what could your accountant be helping you with?

business man financial inspector and secretary making report, calculating or checking balance. Internal Revenue Service inspector checking document. Audit concept

‘Change is hard at first, messy in the middle and gorgeous at the end.’ Robin Sharma More specialist medical accountancy firms are now able to provide a much broader service offering that includes, in some instances, assisting GP practices with managing change. As one of these lucky change consultants, here are my favourite tips to…

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