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Is time on your side?

In the driving seat Having spent some time back in the driving seat recently in a busy practice, after a few years of being at home on the ranch, I realised that whilst the workload is changing all the time, I suspect that the employers’ attitude to their staff and their practice managers hasn’t changed

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The Quality of Clinical Correspondence

“Audit is the process of critically and systematically assessing our own professional activities with a commitment to improving personal performance and ultimately the quality and/or cost-effectiveness of patient care” Although I’d normally avoid clinical audits like the plague, there are ways in which practice managers and their staff can help doctors carry out ‘administrative’ audits

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Managing your list size

The average patient list per doctor is said to be in the region of 1,800 patients. However, my experience of working in a registration department suggests that around 600 patients may have moved on, unknown to the practice, or be in the process of registering elsewhere. The NHS income from 600 patients is significant so

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Success Stories Showcase: Self care – championing a patient-led approach

Supporting people to play a greater role in their own health and care clearly has benefits for GP practices – not least because it frees up time – which is why the NHS detailed Self Care and Management as the ninth action in its Releasing Capacity in General Practice initiative. For practices, this idea is

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Managing doctors’ numbers: Is it possible?

Some 20,000 GPs were thought to be working as locums in 2016 (National Association of Salaried GPs). In 2016, there were 41,985 GPs in England working in 7,613 practices. The number of salaried GPs has increased by 400% in the last decade (British Medical Association). There are thought to be some 20,000 GPs working as

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Success Stories Showcase: Partnership working

Partnership working: small-scale collaboration that works When the NHS launched its Releasing Capacity in General Practice plans, one of the most hotly-debated topics among the 10 High Impact Actions was number seven – partnership working. The idea is that by creating partnerships and collaborations with other practices and other providers in the local health and

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Are you new to practice management? Part 1

So you’ve landed your dream job and you’re now the Practice Manager! But if it’s your first time in the industry, are you ready for the challenges that lie ahead? Primary care is unlike any other industry and no two practices are the same. That’s the reality of working in general practice. Maybe in a

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