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Author Archives | PM Polly

PM Polly

Experienced Practice Manager doing my best to stay sane.

Spoongate – By PM Polly

above view of table knife, fork, spoon in open drawer of nightstand

These last few years have been tough but as patients and the tabloids keep telling us, you can’t blame everything on something as minor as a global pandemic. With regard to the issue I’m currently experiencing, I tend to agree with them. This issue has been around FOR YEARS. I’ve given up on this particular…

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Handy holiday preparation list – By PM Polly

May 12, 2022, by in Funny 3 Comments

Out of office

I do love a list, don’t you? Especially as I get older, I find lists are even more important. Half the time I forget my children’s and dogs’ names and find myself mixing them up; my son responds to Bailey these days! Anyway, I’m pleased to announce I’m lucky enough to be going on my…

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And our survey says… By PM Polly

Online form survey on laptop vector illustration, person working on computer showing quiz exam paper sheet document, top view working table flat style design

As I fill in yet another survey for the ‘powers that be’ about what we’re spending our time doing in general practice, I again sit there pondering what the survey doesn’t cover. Normally these surveys specifically single out appointments as a magic gauge to what goes on at the surgery. Despite several emails over the…

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Employees leave managers, not companies – By PM Polly

Business people characters having coffee break time lunch. Office life concept. Vector flat design graphic cartoon isolated illustration

It seems that depending on which way the wind is blowing, days at work can either be good or bad. Sometimes I walk in to smiles, sometimes even flowers (yes!). Everyone is laughing and joking. People stop as they walk past to tell me a funny story, they might even ask me something about my…

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Work. Stress. Repeat? – by PM Polly

Stressed and frustrated asian business woman working with laptop in the office

When I attended my first practice manager meeting many, many years ago, I thought to myself, ‘What a bunch of cynics! That’s never going to be me.’ My positivity did last for a fair few years; through the first five years, I was still certain that I could effect change and I wasn’t going to…

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Love is in the air – By PM Polly

February 10, 2022, by in Funny, Opinion 2 Comments

Herzwolke in Blauem Himmel

As we leave 2021 behind and stampede into 2022, already thinking about flu vaccinations and many other things, it’s time to give ourselves a bit of love. After all, who else is going to?! I often read practice manager blogs, articles and forums and wonder how there can be any mangers still working in general…

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Polly’s provoked – By PM Polly

October 28, 2021, by in GP Practice Management 16 Comments

Stressed cartoon business woman in Office Work Place. Stress at work.

I’m angry. No, not angry. I’m livid! This government is throwing a miserly amount of cash at GP services, which between us all is unsubstantial. Worse than that, it isn’t going to make any difference. Firstly, this money is to be used to secure locums: GPs, ANPs, pharmacists, even paramedics. Tell me, Sajid Javid, where…

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