Before becoming a practice consultant, I was the manager of a large GP practice for 11 years with around 50 staff and ten GP partners. After I left this practice, I decided to train as a performance coach so that I could offer coaching to colleagues in general practice as well as to family and…

Many practice managers (PMs) report that their job is stressful, but some seem to be “not waving but drowning”. It’s a worrying situation for those seriously affected by stress and also for those around them, including work colleagues, family and friends. Feeling stressed most or all of the time can have a significant negative impact…

The current situation in primary care during the COVID-19 pandemic has prompted me to reflect on the role of leaders when there’s a crisis. I’m sure many of you are appreciating the need for leadership currently. Leadership is an integral part of any practice manager’s role. And, whether you like it or not, you’re a…

In my last blog I talked about practice managers’ workload issues. One of the most effective ways of managing your work is to delegate what you can. The aim is that everyone in the practice, including you, should be working ‘smartly’ – i.e. to the appropriate level for their capabilities and pay. If you’re regularly…

For the last 14 years, I’ve been running a practice and HR consultancy and during this time I’ve worked with many PMs all over the country, both in large multi-site and small single-handed practices. I’ve also run many training workshops on managing people, personal development and organisational management. Most managers tell me they’re finding it…

We’re delighted to inform you that Practice Index is launching ‘The Wellness Centre’, which will support your well-being and also that of your colleagues in the practice. We’ll build a resource of our own ideas and suggestions, as well as yours, so that we can share what’s relevant and useful to support the well-being of…