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What else can we do? – Paula the PM

As time in lockdown creeps slowly onward, are you finding life as challenging as I am? With NHSE emails and briefings, LMC and CCG emails, phone calls and an overwhelming tide of new guidance to keep an eye on, how are we all staying sane? I’m struggling to stay ahead of the workload and have

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Being a leader during a crisis

The current situation in primary care during the COVID-19 pandemic has prompted me to reflect on the role of leaders when there’s a crisis. I’m sure many of you are appreciating the need for leadership currently. Leadership is an integral part of any practice manager’s role. And, whether you like it or not, you’re a

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Working through the weekend – meeting NHS demands

For most GP practice staff, Easter 2020 is anything but a holiday, following confirmation by NHS England that Good Friday and Easter Monday would need to look ‘as close to normal working days as possible’. The instruction comes as Covid-19 demands are ‘anticipated to be at their highest so far in many areas’ this weekend. ‘We

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DBS certification within primary care

The Disclosure and Barring Service (DBS) process can be a bit of a minefield in primary care as one wrong step and it could be game over. Challenges arise as the checks required vary dependent on the role. Ensuring you correctly complete all the regulatory stuff is vital, as we don’t want our practice to

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Partnership succession planning – Is it possible?

Partnership succession planning – Is it possible?

“In 1950 the average list size was 2,500 patients. The average practice size in July 2018 was 8,279 patients, which suggests a partnership size of around four and a half whole-time equivalents” (c. 42 sessions). “The Medical Practices Committee approved entry to the Medical List according to need, where high list sizes justified extra doctors.”

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Think bigger picture and stop micromanaging!

Management of staff is no easy task – especially in the pressured world of general practice – yet it’s something all practice managers need to deal with on an everyday basis. Go too far down the laissez-faire style of leadership and there’s potential for problems, just as is the case with micromanagement. Most practice managers

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Managing older staff members

In 2011 the compulsory retirement age of 65 was abolished in the UK, following the implementation of the Equality Act 2010. Age is listed as one of the ‘protected characteristics’ and it was deemed to be discriminatory to force a person to retire purely because they’d reached the age of 65. Nowadays employees can continue

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