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Author Archives | Robert Campbell

Robert Campbell

Robert Campbell

Former GP Practice Manager with over 25 years experience working in Upton, near Pontefract, Seacroft in Leeds, Tingley in Wakefield, Heckmondwike and more recently Cleckheaton, West Yorkshire. www.gpsurgerymanager.co.uk

What you might need to look for as a new practice manager

Apart from wondering whether you should have taken on the job in the first place, what other factors should you consider on commencing your new role? This checklist is intended to help you through the quagmire of challenges you might face! Contract of employment: Have you received a formal, written job offer along with detailed

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I, Practice Manager

Recruiting new practice managers and keeping the good ones is a major problem for GP practices as the demands of the job continue to develop and change, and the attraction of better-paid jobs looms. I attribute my survival in the post from 1992 to 2010 to an ability to smile in adversity, a positive attitude,

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Practice mergers – an alternative checklist!

General practice continues to change and develop beyond all recognition as the 2019/20 GP Contract attempts to enforce the coming together of practices in Primary Care Networks with patient populations of between 30,000 and 60,000 – enough to support a ‘district hospital’. The choice to merge with others has been sparked by the difficulties in

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Is time on your side?

In the driving seat Having spent some time back in the driving seat recently in a busy practice, after a few years of being at home on the ranch, I realised that whilst the workload is changing all the time, I suspect that the employers’ attitude to their staff and their practice managers hasn’t changed

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The Quality of Clinical Correspondence

“Audit is the process of critically and systematically assessing our own professional activities with a commitment to improving personal performance and ultimately the quality and/or cost-effectiveness of patient care” Although I’d normally avoid clinical audits like the plague, there are ways in which practice managers and their staff can help doctors carry out ‘administrative’ audits

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Passwords Galore

Being a practice manager, and possibly a new one, you need to get into the world of usernames, passwords, code numbers, portals and logins. You can do very little without a whole series of passwords; but the danger is that you’ll use a standard or obvious password and just once in a while change the

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How to find a missing record

One thread writer recently asked for help figuring out why three lots of records had been received for patients with the same family name, but with the same NHS number. My answer was to check the date of birth shown on all the documents. I recall one specific case where three male members of one

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