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This is not so much a rant, more a ‘call to arms’ – By Nicola Davies

Group of business workers working together. Partners stressing one of them at the office

Earlier this week on the forum, there was an anonymous post from one of our colleagues asking if they “should stay or go”. Alarmingly, there were a number of comments posted saying that they too were going, or would be going shortly. This made me incredibly sad at the rapid exodus of good, solid managers […]

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Do you have a handover manual?

businessman and businesswoman are exchanging document or contract

I’ve been looking at my Practice Manager Handover Manual again, having found an example of a practice that’s been going through a succession of managers and three GP retirements in the space of 12 months. I learnt that while there may have been a handover of sorts, the quality of the handovers left much to […]

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Flu clinics, weight loss and bicycles – by Nicola Davies

Cycling or commuting in city urban environment, ecological transportation concept.

Because of the COVID pandemic, and generally being busier than ever trying to weave my way through the myriad of directives from NHS England, our local CCG and the council, I’ve not really had time to lose my rag, which is quite something. However, in the last 48 hours or so, I have literally boiled […]

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Isolating or working at home

Remote working from home. Freelancer workplace in kitchen with laptop, cup of coffee, spectacles. Concept of distance learning, isolation, female business, shopping online. Close up of woman hands.

During this devastating period of the coronavirus pandemic, there are staff who may well have essential front-line NHS jobs but who, for whatever reason, need to accept the government’s instruction to stay at home. This is a decision that individuals might make for themselves or that their employer might make for them. But no employer […]

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The Budget – what are we hoping for in general practice?

Pie chart on a stock chart with a budget

With the Budget arriving on Wednesday, our thoughts turn to general practice and what might be proposed for us this year. While it is unlikely that our wish list of unlimited funding and double the number of GPs and nurses will be granted tomorrow, or ever! What could we more realistically hope for? The NHS […]

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The degrading of a practice manager

Charter word concept on cubes

Avid blog readers of the Practice Index forum will have read, hopefully with interest, my recent series of blogs on grading practice staff, but sadly the same readers will probably also have read the threads about the poor treatment some of our erstwhile practice managers experience. I’ve worked either in or with eight practices since […]

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Tell them how it is

Leadership concept. red paper ship lead among white. One leader ship leads other ships.

It’s so worrying that I keep reading threads on the Practice Index forum about how difficult life is made for a practice manager by doctors and their staff. While there’s no ideal way to run a practice, there are approaches you can try to develop which may help you. One maxim is ‘Always have an […]

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