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The driving seat – Is it still uncomfortable?

Having spent some time recently back in the driving seat, after a few years of being at home on the range, I realised that while the workload is changing all the time, the attitude of employers towards their staff and their practice managers hasn’t changed much at all. My concern has always been the salary

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Employing locums – is it really the solution?

Firstly, I should say that locums come in many forms, not just doctors. I’ve recently come across a locum practice manager, a locum nurse practitioner as well as a locum healthcare assistant, a locum pharmacist and even agency reception and secretarial staff, all of whom were highly skilled and beneficial to the practice. However, all

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Is time on your side?

In the driving seat Having spent some time back in the driving seat recently in a busy practice, after a few years of being at home on the ranch, I realised that whilst the workload is changing all the time, I suspect that the employers’ attitude to their staff and their practice managers hasn’t changed

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The Quality of Clinical Correspondence

“Audit is the process of critically and systematically assessing our own professional activities with a commitment to improving personal performance and ultimately the quality and/or cost-effectiveness of patient care” Although I’d normally avoid clinical audits like the plague, there are ways in which practice managers and their staff can help doctors carry out ‘administrative’ audits

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Message in a bottle

“Everybody’s talkin’ and no one says a word” – John Lennon Communicating with members of your practice can send your temperature rising rapidly, particularly when you hear the words “Nobody told me”. As the number of people working in a practice increases, it becomes more and more difficult to make sure a message has been

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Inside every GP: Working at scale in primary care – a PM’s view of the process

February 7, 2019, by in Opinion

6 Comments

Inside every GP: Working at scale in primary care – a PM’s view of the process

The picture of general practice in the UK is a mixed one, depending on so many varying factors. If your practice is, for example, a large rural dispensing one, in an affluent area, fully staffed with a strong partnership, large list size and a sizeable building that doesn’t have a lot of outstanding finance left

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To be an appointment or not to be!

A full-time (9 sessions per week) GP might offer 135 appointments per week  based on a 10-minute consultation. This is a personal view of why there are never enough appointments. Have you ever thought about how many appointments have been lost in your practice over the years? It’s quite complicated and for both new and

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