While putting together this blog, I came across a group called The Business Continuity Institute, and they define business continuity as “Having a plan to deal with difficult situations, so your organisation can continue to function with as little disruption as possible”. It is a requirement for primary care to have business continuity arrangements in…

Many practices struggle with receiving more calls from their patients than they can handle. There are simply not enough slots available, and the appointments that are available quickly disappear after 8am. The receptionists then spend their time trying to assuage frustrated and angry patients.  Physical queues of patients start forming outside the practice before the…

Our all-encompassing Compliance Package in the HUB enables you to record, assign, track and report on all of your compliance actions in one place. Policies uploaded to Policy Manager and training completed via Learning Manager are automatically aligned to the relevant KLOE within CQC Manager. Included in the Compliance Package:   CQC Manager* -An ideal way to…

Working in general practice is a demanding and stressful environment, so it is important to ensure that compliments are recorded and shared with the team to improve team morale, create a sense of positivity in the workplace and help deliver and evidence service improvements. Following on from the popular Complaints Manager, we have now launched…

These last few years have been tough but as patients and the tabloids keep telling us, you can’t blame everything on something as minor as a global pandemic. With regard to the issue I’m currently experiencing, I tend to agree with them. This issue has been around FOR YEARS. I’ve given up on this particular…

Continuing our series of must-have guides for primary care, the Healthcare Assistant Handbook is now available. Packed with 44 pages covering the clinical and administrative processes that HCAs need to know to carry out their roles successfully. Topics include: Professional development Quality and safety Clinical processes Organisational processes This comprehensive guide is the perfect reference…

Cast your mind back to July of this year, when the Health and Care Act 2022 introduced the need for all CQC-registered service providers to ensure that their teams received training on learning disability and autism. There was much hype and lots of questions at the time. Fast forward to today, and there are still…