At the start of a new year, I always get a little reflective on the past year. What have I achieved? Could I do better? Definitely is the answer to that one! What should I have done that I didn’t? You know how it goes. I drove into work thinking about all the jobs that

Dear Santa, No word of a lie, the entire team at our surgery have been REALLY good ALL year through. So good, in fact, that our patients are really happy with us (83.8% of patients describe their overall GP experience as ‘good’). So, it’s safe to say that we’re on your ‘nice list’ and definitely in

At the time of writing this blog, I’m at home – unfortunately I do not have my feet up holding a G&T because (a) it’s 08:30am and that would be ridiculous and (b) this is a vain attempt to get ahead and do some work in the relatively peaceful confines of my office/spare bedroom. I

By Nicola Davies As I write this, I am hastily trying to finish off last minute bits and pieces before I go on leave for a full week. I know, a week! What am I thinking?! It’s such a full on time at the moment – if I’m not looking at Network stuff, I’m dealing

I think I’ve come up with a great idea – a theme park based on a doctor’s surgery. I’d call the theme park ‘Bizzy Land’. In Bizzy Land, everyone is… busy. Get it? In Bizzy Land, there’s space for a thousand people in the park, but two thousand people try to get in every day.

PM Polly As I sit at my desk and wait for the computer tower to whirr up and for the monitor to flash the familiar ctrl alt del in order that I can log on. The sweat on my palms begins to fight through creating a tiny glint on my pale skin, despite it being

By Robyn Jackson I’m sure most practice managers have come across some hilarious HR cases in their time, and I’ve certainly had my fair share! Having worked in HR departments in large hospital trusts as well as community providers (and a brief stint in the education sector which had me running for the hills!), I’m