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I’m perennially a glass-half-full kinda girl. Having been in practice for more years than I care to remember, there are times when I really do wonder why I’m always so upbeat. Many years of experience should really have knocked that optimism out of me. But the sun is shining, the birds are singing – so…

I spotted an advertisement recently and contacted a software company that said they could help me with the HR side of my role by providing some automatic rota software. My eyes widened with excitement. No more sweating over a cold cup of coffee with Excel drilling holes in my already tired eyes. This software apparently…

There’s always one, isn’t there? You know, ‘that’ one. THE one employee. The moaner, the whinger, the one who smiles to your face but complains to everyone else and then smiles to your face again. You may read this and think, ‘Lucky thing! You only have one!’ And I do count myself lucky but I…

What bank holidays mean to the rest of the nation: Time off Lie-ins Gardening Walks Sunshine (hopefully) Beach trips Picnics Take-outs Relaxing Reading DIY Going to the park Enjoying a bike ride Camping A short break away What the public think the bank holiday means for anyone working in a GP practice: NONE OF THE…

Do you ever get asked to do a petty task that really infuriates you? My ‘favourite’ was when a note was left in my tray by ‘Anonymous’. Anonymous had asked me to put together a tea rota for the admin team. A tea rota. Like life is so difficult that even being able to make…

I received a complaint the other day mentioning that I’d seen the patient in a local supermarket and had raised my voice at her (over the bananas, I presume), telling her off for missing an appointment. There were two things here that rang alarm bells. Firstly, I’d never heard of this patient, and we all…