Hot on the heels of CQC Manager* and Safety Alerts Manager, our Compliance Package can now help you to manage significant events, complaints, risks and checks. Significant Events Manager – Enables you to record, manage, categorise, distribute and add learning to your significant events. Complaints Manager – Helps you manage the complaints process from start…

There are many terms associated with significant events and they can all sound quite confusing – e.g., patient safety incident, near miss, never event, serious incident, significant event analysis (SEA), root cause analysis (RCA), learning event analysis (LEA), serious untoward incident (SUI), critical incident, and more. Just to add further confusion, primary and secondary care…

The Clinical Guidance Document – Patient Immunisation has just been updated and there’s a question that often gets asked as there’s so much conflicting information in it – that is, what vaccines can an HCA or HCSW (Healthcare Support Worker) actually undertake? Background Firstly, I must point out that there’s little guidance on this from the…

There are 2.4 million military veterans in Great Britain, constituting 5% of the population aged 16 or over.  Despite the common perception that veterans are elderly, 40% of veterans are aged between 16 and 64 years.  Although many veterans make the transition from military to civilian life without difficulty, a small proportion struggle due to…

Last month, the Health and Care Act 2022 was updated to include mandatory training on learning disabilities and autism. As of 1st July, every CQC-registered provider must ensure that their team receives this training, as appropriate to the individual’s role. The Government is required to consult on and publish a Code of Practice which will outline…

Our new Compliance Package currently includes: CQC Manager*  – One central, secure place to collate all evidence required for the CQC. If you want to demonstrate CQC compliance, then using CQC Manager in the HUB is the way to do it. Safety Alerts Manager –  As soon as an alert is published by CAS it…

Our new Safety Alerts Manager allows you to review, action and distribute Central Alerting System (CAS) notifications. Developed for primary care, Safety Alert Manager is available in the Practice Index HUB Safety Alerts published by CAS will automatically appear in real time, allowing you to quickly review and cascade alerts to the relevant people in your team…