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A rant about patient notes – Nicola Hayward

Do you ever have that ‘ooh err… not happy about those notes’ moments… when you look at something recorded by a clinician and think that there isn’t quite enough detail there to cover your back if the ‘you-know-what’ hits the big fat fan?! I have what you might call a medico-legal ‘bent’ (long story, won’t

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Significant Events

Significant Events

Part of a Practice Manager’s remit is to record Significant or Critical Events in order to encourage good practice and prevent such events from happening again. However, Significant and Critical are two separate things and one has to decide whether an event is approaching, or has reached a catastrophic or dangerous level. To illustrate the

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Understanding Significant Event Audits and the CQC inspection

Talking to a practice manager who also happens to be a CQC inspector – expect an outstanding rating for that practice! – it seems that one of the areas practices frequently fall down on during inspections surrounds Significant Events. “The variation in how these processes are managed in practices is stark,” we were told. “Yet

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