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Author Archives | Mat Phillips

Mat Phillips

Mat Phillips

The new CQC phonecall – with all 22 answers!

June 13, 2019, by in CQC

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There has been a wealth of information detailing the recent change for general practice to the CQC inspection procedures that came into force on 1st April 2019. This will affect those practices rated outstanding or good, which of course is the vast majority of you.  Whilst the formal inspection every five years will remain, to ensure

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The Employee Handbook: A good-news story

The Employee Handbook

Mat Phillips As a practice manager, for many years I’ve longed to compile an all-encompassing Employee Handbook, one that staff can have confidence in and one that backs up the credibility of the practice… and of course me! The reality is that the day job simply gets in the way and the existing handbook, which

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Making the business at year end a little easier

Making the business at year end a little easier

Business year-end planning We practice managers constantly juggle the routine demands of our hectic, fun-filled days – including deciphering the latest three-letter acronym that lands on our desks – under ever-increasing pressure and at an ever-increasing rate. Therefore, we need to plan for those other little gems that we somehow need to squeeze into our

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