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Author Archives | Mat Phillips

Mat Phillips

Mat Phillips

Mat Phillips is a Practice Manager and clinical governance specialist, facilitator and trainer. A primary care career spanning 30+ years within the NHS, in the UK Oil and Gas Industry and Royal Navy. Mat now provides specialist consultancy support to Practice Index and the wider primary care community.

The inspector is on the blower… The Emergency Support Framework blog!

First of all, I should start this blog by announcing that actually I’m a real advocate of having a healthcare regulator, and having the CQC is a good thing. So, there it is… I’m now officially a social outcast and I await your abuse! Background to the Emergency Support Framework (ESF) It all started on

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The inspector is on the blower!

Warning! It’s now time to reset the answerphone message from “I’m out of the office indefinitely” to a more welcoming and possibly more professional version. Why? Well, the CQC is coming to a telephone near you! No need for mass hysteria, but the brow does become slightly wrinkled when we ponder what our colleagues at

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The strategic importance of a Business Continuity Plan

“Great Scott!” How many times have we all said, “If I knew then what I know now…”? Well, if I could jump in my DeLorean and travel back just a few months, I’d certainly make a plan before I did so. My new-found business plan would include having a stash of downloaded lottery numbers and

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DBS certification within primary care

The Disclosure and Barring Service (DBS) process can be a bit of a minefield in primary care as one wrong step and it could be game over. Challenges arise as the checks required vary dependent on the role. Ensuring you correctly complete all the regulatory stuff is vital, as we don’t want our practice to

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Shipshape for a pandemic

March 19, 2020, by in Coronavirus


Since 12th March 2020, we’ve all become very aware of the government’s announcement that we’ve moved from the ‘contain’ phase into the ‘delay’ phase of the ongoing coronavirus (COVID-19) outbreak. But what does this mean for your practice, and how do we raise the quarantine flag to warn other seafarers if we become compromised? Another

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COVID-19 attacks… Pandemic planning

Remember Phil’s ‘Kung Flu Fighting’ blog two flu seasons ago? If only we knew then what we know now, maybe we’d have stockpiled even more toilet rolls as we fast approach meltdown in this new pandemic. This time it’s a cousin of Olly MERS, or is it Olly SARS, that’s causing the global stock markets

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How do you keep on top of cleaning standards?

Cleaning standards and schedule How many times have you bumped into a new member of the cleaning team and they’ve looked… well, a little unsure about the job in hand? Even if they’re being supervised, the supervisor is also on a tight schedule and can’t watch them all the time… So, are you actually getting

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