Mat Phillips As a practice manager, for many years I’ve longed to compile an all-encompassing Employee Handbook, one that staff can have confidence in and one that backs up the credibility of the practice… and of course me! The reality is that the day job simply gets in the way and the existing handbook, which

Business year-end planning We practice managers constantly juggle the routine demands of our hectic, fun-filled days – including deciphering the latest three-letter acronym that lands on our desks – under ever-increasing pressure and at an ever-increasing rate. Therefore, we need to plan for those other little gems that we somehow need to squeeze into our