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Author Archives | Mat Phillips

Mat Phillips

Mat Phillips

Mat Phillips is a Practice Manager and clinical governance specialist, facilitator and trainer. A primary care career spanning 30+ years within the NHS, in the UK Oil and Gas Industry and Royal Navy. Mat now provides specialist consultancy support to Practice Index and the wider primary care community.

Look out for your homeless – By Mat Phillips

Sunderland / Great Britain - February 19, 2019: Homeless person asleep in a sleeping bag on a pavement sidewalk in front of a metal shutter.  Face not visable.

The homeless are a group of people I have a particular passion to try and support. It may be that, being ex-military, I’ve come across a few of my brothers on the streets, or it could be that I can empathise with rough sleepers as I also know how bloomin’ cold it is to sleep…

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Blue Monday, mental health and Happy New Year!

Hand choosing green happy smiley face paper cut, product, user, service feedback rating and customer reveiw, experience, satisfaction survey, psychology mental health test concept

Christmas lights are coming down, it’s cold outside, the dark months are upon us and the world has a killer pandemic on the rampage, how much worse can it get? Bad news… January and February are going to be some of the toughest months for the NHS in a long, long time. The perfect storm,…

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The importance of military families being able to access health and care services easily

October 29, 2020, by in News, NHS England, Veterans 3 Comments

Son Greeting Military Father On Leave At Home

I am a proud veteran of the Royal Navy and so last week, on Trafalgar Day, I was glad to receive information about a new NHS initiative that supports armed forces families. This new NHS England and NHS Improvements initiative is to look at how families of serving personnel, reservists and veterans access NHS services…

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Has COVID forever changed the delivery of primary care?

gp hosts an online appointment with an elderly quarantined patient at home. Female doctor at the desk talking to an elderly woman on a web camera and gives treatment recommendations.

It would seem that we in the UK are in the midst of a paradigm shift when it comes to delivering primary care appointments. COVID-19 has demanded that technology plays a full part in the tackling of our patients’ diseases and ailments, and the traditional 10-minute face-to-face (F2F) consultation between clinician and patient at the…

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Domestic abuse – a pandemic out of control?

da poster

I was shocked to read that reports of domestic abuse have risen by a staggering 20% globally during the coronavirus pandemic – it seems to be an undeclared pandemic in its own right. We’re all aware that domestic abuse goes on; it probably reaches almost every person in the country either directly or indirectly. If…

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The inspector is on the blower… The Emergency Support Framework blog!

Erledigte Aufgaben werden auf einer To-Do-Liste abgehakt

First of all, I should start this blog by announcing that actually I’m a real advocate of having a healthcare regulator, and having the CQC is a good thing. So, there it is… I’m now officially a social outcast and I await your abuse! Background to the Emergency Support Framework (ESF) It all started on…

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The inspector is on the blower!

Desperate sad business man waiting for someone to call him

Warning! It’s now time to reset the answerphone message from “I’m out of the office indefinitely” to a more welcoming and possibly more professional version. Why? Well, the CQC is coming to a telephone near you! No need for mass hysteria, but the brow does become slightly wrinkled when we ponder what our colleagues at…

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