We’re nearly at the end of the year! Catch up on anything you missed across Practice Index in November. Best of our blogs HR Clinic – Performance Management (Questions and Answers) – In our latest HR clinic, Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) explored how to address performance issues within general…

Consider this tricky scenario: Tom, a local moggy, is a regular and persistent visitor to your practice, but he isn’t owned by your team. He’s fed regularly and is much loved. Some patients even say that having Tom in the surgery is “great” and “lovely therapy” for them. However, one day, a young child is…

It’s devastating to learn that an estimated 200 million girls and women worldwide have undergone some form of female genital mutilation (FGM) – many before the age of 15. Despite being internationally recognised as a human rights violation, FGM persists for various reasons. But no matter where or how it’s performed, FGM causes extreme physical…

While putting together this blog, I came across a group called The Business Continuity Institute, and they define business continuity as “Having a plan to deal with difficult situations, so your organisation can continue to function with as little disruption as possible”. It is a requirement for primary care to have business continuity arrangements in…

What can general practice do to address the barriers to healthcare that the trans and non-binary community experience? Many have had very negative experiences, which for some patients has led to a real lack of confidence in the healthcare system. Well, the IGPM, Practice Index, LGBT Foundation Pride in Practice and the Indigo Gender Service…

We are proud to announce the launch of the Gender Identity Toolkit for General Practice. The toolkit has been produced in collaboration with the Institute of General Practice Management, Indigo Gender Service, and Pride in Practice. It is designed to increase knowledge and support general practice staff, enabling them to feel confident in providing inclusive…

Generally, practice managers who work in Scotland, Wales or Northern Ireland need to give policies a little more tweaking to make them relevant to their practices. This is because the majority of the reference material that’s available, familiar and therefore used migrates the policy towards NHS England or the English regulator, the CQC. As such,…