There are many reasons why an employment relationship could falter – including misconduct, poor performance, personality clashes, absence, or just the way circumstances fall. Whichever reason applies, trying to respond to a reference request for an employee or ex-employee in that situation can be awkward. In this blog, I’m going to talk through some common…

Our brand new 39-page handbook contains everything you need to ensure compliance with mandatory and role-essential training requirements. This must-have handbook covers all of the following: Training requirements Assessing learning needs Continued professional development Revalidation requirements Clinical supervision Competency frameworks Appraisals Organisation-facilitated training Leave for training Funding for training Records for training FAQS and much more……

April meant a long weekend for Easter, lots of rain, and, naturally, lots more from Practice Index! We hosted an incredible webinar which you can read more about below, and added lots of new courses, and features. Read on to catch up… Beating the 8am rush webinar: available on demand now – Is there a…

In a recent Practice Index webinar, we heard how one GP practice – St Lawrence Surgery in Worthing – has found a way to eliminate the dreaded 8am rush of patient calls. Jo Wadey, Practice Business Manager at St Lawrence Surgery, and Dr David Stokes, a GP partner at the same surgery and Clinical Director…

Part 2: Contract requirements and some ‘good to haves’ The first part of this guide focused on some of the priority areas for optimising a practice website. In this part, Tim Green, co-founder of the digital primary care platform GPsurgery.net, has some tips on managing contract requirements for practice websites and recommends some ‘good to…

Is there a way to avoid the dreaded 8am rush of calls into a GP practice? According to one practice – St Lawrence Surgery in Worthing – the answer is a resounding yes! Thanks to a new triage system, the practice is now able to see more patients, has freed up GPs to deal with…

Our new Infection Prevention Control (IPC) Handbook is packed with 88 pages of essential information, containing everything you need to successfully manage infection prevention control in the workplace. This must-have handbook covers all of the following: Management of IPC IPC and COVID-19 IPC and minor surgery IPC and community interventions Protocols Audit checklists Notifiable diseases…