The NHS England practice website benchmarking and improvement tool is designed to help practices improve key online journeys for their patients. All practices in England are expected to audit their websites using the tool. At first glance, working out how to use the tool can be daunting. It’s worth getting to grips with it, though,…

Part 2: Contract requirements and some ‘good to haves’ The first part of this guide focused on some of the priority areas for optimising a practice website. In this part, Tim Green, co-founder of the digital primary care platform GPsurgery.net, has some tips on managing contract requirements for practice websites and recommends some ‘good to…

Making your GP surgery website a hit with patients As demand soars, how can you make it easier for patients using your surgery website to complete tasks like making or cancelling an appointment? Tim Green, co-founder of the digital primary care platform GPsurgery.net, has some advice for practice managers looking to optimise their websites for…

Since April 2020 there has been a sharp increase in the number of visitors to GP practice websites. With patients relying more and more on practice websites to access services, there is a clear need to ensure their digital experience is as straightforward as visiting the surgery in person. Every patient who fails to find…

Cast your mind back to 2018; there was a lot of talk about regulations, particularly the GDPR (the thought of that makes me shudder!), which came into force in May 2018 and was given much publicity. From me in particular there were policies, e-learning packages, blogs, vlogs and a podcast too! Little did I realise…

As if practice managers didn’t have enough on their plates dealing with the coronavirus fallout, the deadline for meeting website accessibility requirements looms on the horizon. Tim Green, of specialist web developer GPsurgery.net, explains more. By 23rd September 2020 – just weeks away – all public sector organisations, including GP practices, need to meet new…

“Tracheotomy,” “dysphagia,”, “cervical cytology”. Safe to say that this medical world of ours is FILLED with jargon. Medical words and terms, of course, have their place. But our familiarity with this world can also mean that med-jargon often leaks into patient comms – on websites, in leaflets and on display for all to see. Today…