Is there a way to avoid the dreaded 8am rush of calls into a GP practice? According to one practice – St Lawrence Surgery in Worthing – the answer is a resounding yes!

Thanks to a new triage system, the practice is now able to see more patients, has freed up GPs to deal with those presenting with more complex needs, and has increased patient satisfaction at a time when the overall trend across the country is on a downward trajectory.

In a recent webinar, Jo Wadey, Practice Business Manager at St Lawrence Surgery and Director of the IGPM, and Dr David Stokes, a GP partner at the same surgery and Clinical Director for Central Worthing PCN, joined us to discuss their new triage system. They detailed how it was implemented, the impact it has had on everybody at the surgery and its patients – and details the positive results that led to an outstanding rating from the CQC.

If you missed this brilliantly engaging webinar – or you want to listen to it again – the good news is that the recording is now available on demand. Simply click on this link here or below to access the video, sit back and imagine how you can make that 8am rush a thing of the past.