British GPs suffer greater stress and less job satisfaction than their counterparts in other wealthy countries, a report warns today. This may be linked to exceptionally short appointment times, according to the Health Foundation report. The study found that 92% of GPs in the UK spend less than 15 minutes with patients per appointment on…

Are you fastidious about keeping a tidy notice board? What information do you promote? Do you laminate the posters? Are the posters all the same size? Do you print posters in colour? Key Information The ‘key’ information that you ought to promote in your waiting room (or better still at the entrance to your surgery)…

Earlier this week the results of a survey were published suggesting that 70% of patients would be willing to pay a charge of £10 for missing a GP appointment. The relatively small poll of 507 UK patients by Astellas Pharma highlights the fact that no-shows are clearly an issue for GP practices – the health…

Well, CQC came and went – and to be fair, it wasn’t as bad as I thought it was going to be but let’s go back a couple of weeks to the lead up to the visit… So, we get the phone call, and the follow up email to confirm that four (yes FOUR!) inspectors…

A Reminder Of The Definition Of Disability The case of Banaszczyk v Booker Ltd UKEAT/0132/15/RN provides firm guidance regarding the definition of disability.    The Claimant, Mr Banaszczyk, had been employed by Booker Ltd (wholesale warehouses) as a picker in their distribution centre since February 2008. “Picking” involved selecting cases of goods of up to…

Public satisfaction with the NHS slumped last year, according to figures published today. And while general practice remains the most popular part of the service, its ratings also fell to its lowest levels in 30 years, according to the British Social Attitudes Survey. Overall satisfaction with the service fell to 60% last year – a…

Monday. He’s off sick again.  He’s in a mood.  She’s always happy.  That’s always weird. I try to creep in because I’m five minutes late.  I don’t know why I do this because I never go home on time but for some reason I creep in.  And I’m the practice manager. I log in and…