We’re nearly at the end of the year! Catch up on anything you missed across Practice Index in November. Best of our blogs HR Clinic – Performance Management (Questions and Answers) – In our latest HR clinic, Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) explored how to address performance issues within general…

I’m sure everyone has had some sleepless nights recently wondering how to make a square peg (funding) fit a round hole (pay uplifts). When it comes to finances, we’ve had a bit of a shambolic time of late – for example, the announcement about the 6% uplift, which isn’t an additional 6%; trying to find…

With pre-employment checks a necessity in a healthcare environment, making sure you’re ahead of the necessary steps is critical. Well-managed onboarding and offboarding are also vital to the success of your practice. Our HR Package enables you to manage all of your essential HR processes with ease, including HR alerts, records and checks, as well as holidays, sickness and…

This week we’ve heard that the minimum wage is set to increase to £11.44. As a Practice Manager who knows how hard our lowest-paid staff struggle, this was music to my ears. However, as a Practice Manager who looks after a limited staff budget, this news made me anxious. How on earth are we going…

“Don’t confuse having a career with having a life” – Hillary Clinton This year during Self-Care Week, it’s important to think about both ‘Mind and Body’. With that in mind, I thought I’d share some management and behaviour principles that can be applied not only in the workplace but in home life too. I’d like…

We’re continuing our five-minute delegation series with a set of quick audits of patients who have more significant safeguarding needs. Most of the audits can be carried out by any member of your team, though you might need to delegate the follow-up actions more selectively. Safeguarding is an essential and overarching theme within general practice,…

In October’s HR clinic, Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) explored how to address performance issues within general practice. Here is a summary of the questions we received, and the answers given. Performance managing in regard to capability rather than conduct and how to evidence this? We’re talking here about the…