At the start of a new year, I always get a little reflective on the past year. What have I achieved? Could I do better? Definitely is the answer to that one! What should I have done that I didn’t? You know how it goes. I drove into work thinking about all the jobs that…

From ‘new style’ CQC inspections through to yet more red tape and regulations, 2019 has been another challenging year for practice managers. That means we’ve had plenty of information and advice to share – along with the odd anecdote and humorous story too – here on the Practice Index Blog. But which topics were the…

Dear Santa, No word of a lie, the entire team at our surgery have been REALLY good ALL year through. So good, in fact, that our patients are really happy with us (83.8% of patients describe their overall GP experience as ‘good’). So, it’s safe to say that we’re on your ‘nice list’ and definitely in…

We are pleased to announce we are offering 6 months completely free usage of our “Essential” eLearning package, available in the HUB. The “Essential” package has over 50 courses, including all your mandatory and statutory courses. You’ll also receive unlimited use of the HUB’s powerful management and automated systems. It’s easy to use and quick…

“In 1950 the average list size was 2,500 patients. The average practice size in July 2018 was 8,279 patients, which suggests a partnership size of around four and a half whole-time equivalents” (c. 42 sessions). “The Medical Practices Committee approved entry to the Medical List according to need, where high list sizes justified extra doctors.”…

While talk of CQC inspections has undoubtedly decreased over the last few months, in part due to the fact that most practices are onto second (and even third in some cases) visits or calls, inspections still remain a critical part of practice evaluation. That means, whether good, bad or downright ugly, inspection reports remain an…

Avid blog readers of the Practice Index forum will have read, hopefully with interest, my recent series of blogs on grading practice staff, but sadly the same readers will probably also have read the threads about the poor treatment some of our erstwhile practice managers experience. I’ve worked either in or with eight practices since…