Warning! It’s now time to reset the answerphone message from “I’m out of the office indefinitely” to a more welcoming and possibly more professional version. Why? Well, the CQC is coming to a telephone near you! No need for mass hysteria, but the brow does become slightly wrinkled when we ponder what our colleagues at…

The Disclosure and Barring Service (DBS) process can be a bit of a minefield in primary care as one wrong step and it could be game over. Challenges arise as the checks required vary dependent on the role. Ensuring you correctly complete all the regulatory stuff is vital, as we don’t want our practice to…

It’s no April Fool! We are pleased to announce we are offering 3 months completely free usage of our “Essential” eLearning package for your whole practice team during the COVID-19 crisis. Perfect for team members working from home, the “Essential” package (accessed in the HUB) has over 50 courses, including all your mandatory and statutory…

As public fears over the COVID-19 virus pandemic continue to grow, GP surgeries are having to undergo significant changes in how they are dealing with patients and meeting demand in different ways. Face to face appointments are fast becoming a rare interaction as telephone and technology must take centre stage in helping practices deal with…

GP leaders have welcomed news of the suspension of routine inspections during the Covid-19 crisis. The Care Quality Commission said it would be concentrating its efforts on supporting providers to keep patients and staff safe. Chief executive Ian Trenholm said: “It may still be necessary to use our inspection powers in a very small number…

For the last 14 years, I’ve been running a practice and HR consultancy and during this time I’ve worked with many PMs all over the country, both in large multi-site and small single-handed practices. I’ve also run many training workshops on managing people, personal development and organisational management. Most managers tell me they’re finding it…

For cash-strapped GP practices, maximising every income generation opportunity is an absolute must. Whether it’s increasing revenue from extended and enhanced services, maximising QOF points or building a practice list, your patients hold the key to financial success. But just how do you ensure people know about your services and, hopefully, use them? The answer…