The idea of old-fashioned common sense and getting on with the job has gone and in place of this we have robotic, over-legalised pen-pushery! The role of a doctor’s surgery practice manager seems to have become over complicated and subject to random testing – just like being back at school! My sympathy lies entirely with…

Surgery Inspections During an inspection, the question asked by the Care Quality Commission is “is it safe?” but when it comes to standards of accommodation, things have changed dramatically over the years. In the 1950s consulting rooms were cluttered but basically furnished with old-fashioned roll-top desks for the doctors. During the 1970s and 80s when…

In today’s internet age, customer reviews are everywhere. Book a holiday and you’ll find yourself scouting through traveller feedback on Trip Advisor. Head to download some music and you’ll be presented with a raft of user reviews. Go online to do some Christmas shopping and you’ll no doubt come across some kind of star rating…

The practice Christmas party should be a happy time. However, unfortunately it can all too easily turn into a nightmare. Just because the party is outside practice hours or held somewhere other than the practice premises doesn’t mean that the duties of the employer and employee cease to exist. Here are our top ten tips…

A round up of the latest HR and Employment Law updates and related stories. DISCIPLINARY PROCEEDINGS – TREATING EMPLOYEES INCONSISTENTLY? The recent case of MBNA Ltd v Jones UKEAT/0120/15/MC shows whilst employers need to bear in mind that dismissal must be fair, they must also carefully consider the circumstances leading to an individual employee’s disciplinary…

So, a couple of weeks ago, I had a small rant about CQC and the extortionate increase in fees of some 567% to be exact! As a result of that rant, and a couple of conversations here and there with the Powers-What-Be at Practice Index, I agreed to grab the bull by the horns and…