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Negative patient reviews: How to handle a potential minefield

Negative patient reviews: How to handle a potential minefield

Finding it hard to respond to negative patient reviews? Here are a few tips from Yorkshire Medical Marketing to get a positive outcome for your practice. After a long day of juggling a phone that never stops ringing, a long line of patients and not enough appointments to go around, you’d probably prefer to stick

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Are surgery websites accurate?

Are surgery websites accurate?

Written by Robert Campbell We’re moving house so my wife looked at the NHS Choices website to see what GP services are available in our new town. As it’s in a rural area she found a selection of main and branch surgeries in the new town and several different small towns nearby. But what I

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Gaining positive reviews on NHS Choices

December 3, 2015, by in Complaints, NHS Choices

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Gaining positive reviews on NHS Choices

In today’s internet age, customer reviews are everywhere. Book a holiday and you’ll find yourself scouting through traveller feedback on Trip Advisor. Head to download some music and you’ll be presented with a raft of user reviews. Go online to do some Christmas shopping and you’ll no doubt come across some kind of star rating

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