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Battling the keyboard complainers

September 12, 2019, by in Practice Life, Reviews

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It’s safe to say that the rise of social media hasn’t been 100% positive. Nowadays, keyboard warriors – people who criticise, abuse, and threaten others from the safety (and sometimes anonymity) of their screens – are common in all areas of life. Sometimes, these keyboard warriors are simply trolls – people who find amusement and

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Negative patient reviews: How to handle a potential minefield

Negative patient reviews: How to handle a potential minefield

Finding it hard to respond to negative patient reviews? Here are a few tips from Yorkshire Medical Marketing to get a positive outcome for your practice. After a long day of juggling a phone that never stops ringing, a long line of patients and not enough appointments to go around, you’d probably prefer to stick

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