Reviews. As a practice manager you’ve got to love them! You’ll go for weeks delivering exemplary treatment and service and there’ll be silence on NHS Choices or Google Reviews. Yet that one patient who has decided your service is less than perfect will turn out to be a review superstar, spreading one-star reviews everywhere you…
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Battling the keyboard complainers
September 12, 2019, by Practice Index in Practice Life, Reviews 2 Comments
April 22, 2021, by Practice Index in GP Practice Management, Reviews 0 Comments