April was filled with employment law changes, plenty of updated and new resources, and it was our 10th birthday! Catch up on anything you missed here…

Best of our blogs

April’s employment law changes – Our previous Practice Index blog explored upcoming changes to flexible working legislation coming into effect on 6th April 2024. However, there are other employment law changes coming soon which practices in England, Scotland and Wales should be aware of. Here’s a quick rundown of them… Read more

Practice Index is 10! – On the 30th April 2014, Practice Index Ltd was created. The website launched as the first peer-rated supplier directory for primary care in the UK, closely followed by the Practice Managers’ forum and the weekly email newsletter. Follow our journey so far… Read more

Practice funding rise – An affordable and acceptable uplift? – Another funding storm is on the horizon with the recently announced rise in national practice contract funding for England. In this kind of climate, Practice Managers are understandably pondering what sort of steps they can take to keep their practices ticking over. Read more

Stress Awareness Month 2024 – By Ceri Gardener – “Stress Awareness Month has been running since 1992, each year with a different theme. As some of you will know, in my wellbeing blogs I usually focus on looking after you because, as managers and leaders, we tend to forget that we need looking after too.” Read more

AI tools: A Practice Manager’s friend or foe? – In recent years, the explosive growth of artificial intelligence or AI-powered applications has brought about a transformative wave across various industries, and healthcare is no exception. It’s no surprise, therefore, that numerous AI technologies are already in use in the NHS, and clinicians are trialling (and being trained in the use of) a long list of them. But what about Practice Managers? How are they using this much talked about technology? Read more

Join us at the Primary Care Show! – It’s just two weeks until the Primary Care Show at the NEC, Birmingham, where, in conjunction with the IGPM, we’re hosting an incredible stream of sessions tailored specifically for primary care managers. Read more

The updated Training Handbook 2024  – The newly updated handbook contains 45 pages filled with everything you need to ensure compliance with mandatory and role-essential training requirements. Download now

Popular new and updated resources [PLUS]

• Paternity leave and pay policy and procedure
• Locum policy
• Digital inclusion policy
• Medicines management policy
• Identification of carers policy
• Health, Safety and Risk Management Handbook (MS Word version)
• Health, Safety and Risk Management Handbook (PDF version)
• Flexible working policy
• Flexible working modified request outcome letter
• Contract of employment – Term time employees paid for only part of the year (England and Wales)
• Contract of employment – Term time employees paid in averaged instalments (England and Wales)
• Carer’s leave request application form

Popular forum threads

• Partners not listening to my needs as a manager
• What is low cost, but 100% worth it?
• Refusing Home Visits
• Provide call recording to patient
• Get up and go has got up and gone
• Demanding patient walking into the Doctor’s room
• Inappropriate clothes
• I don’t trust anyone…
• PCSE – Practice List size

New Practice Index Training courses

Motivational Interviewing
Understanding the Tendering and Procurement Process
De-escalation Training

You can see a full list of training courses here.

Practice Index Learning Package

Updated Mandatory and More:

• Understanding General Practice – Northern Ireland
• Caldicott and Confidentiality
• Conflict Resolution
• Consent
• Chaperone Awareness
• Duty of Candour
• Anaphylaxis
• Significant Events & Safety Incidents – An Overview
• Effective Record-Keeping – The Essentials
• Effective Record Management – The Essentials

Updated Masterclass

• CQC Masterclass: The Perfect Practice

You can find out more information about our Learning Package here.

New features in the HUB

• On-site Register – Manage who is on-site at the practice. Multiple sites functionality will be coming soon. See video here.
• Filters improvements to Staff list, Policy library and Saved Filters. See video here.

HUB support videos 

• HR Package – A full overview
• How to add multiple files to an HR Check
• How to update an HR Checklist
• HR Alerts Manager – A quick overview
• Policy Manager – A full overview
• Compliance Package – A full overview
• How to record zero hours worker’s entitlement in Holiday Manager

Help Centre – A compilation of FAQs, useful videos, and information on our HUB products

HUB weekly support sessions – Join one of our weekly sessions to discover more about the HUB and what it can offer.

Further updates can be found here.

If you’d like to know more about Practice Index PLUS and any products in the HUB, you can book a demo here.