We've noticed your using a old browser this may cause issuse when experincing our site. We recommend updating your browser here this provides the latest browsers for you to download. This just makes sure your experince our website and all others websites in the best possible way. Close
Efficient, not exhausted

0 Comments

September 21, 2017, by in Productivity

Efficient, not exhausted

Practice managers, and the admin teams within GP practices, are caught up in a seemingly endless drive to do more with less. To-do lists are getting longer and, with little or no more money available to boost teams and no spare capacity left in the working day, it brings into sharp focus the need to […]

Continue reading...

Innovative practices win inspector praise

News

The vast majority of practices have achieved high ratings from Care Quality Commission inspectors, according to an analysis published today. The CQC figures show that so far 2% of practices have been rated inadequate and another 8% told they need improvement. The analysis shows the results of inspections of all 7,500 practices in England and […]

Continue reading...

Practice spending up – but “not enough”

News

Significant increases in spending on general practice across the UK last year were not enough, according to senior GPs. An NHS digital analysis found a 3.61% increase last year across the UK in spending on primary care last year on top of inflation (a real terms increase). The total cash increase was 5.68%. According to […]

Continue reading...

Hard-pressed GPs face complaints surge

News

GPs faced a steep increase in patient complaints over the last year as services came under increasing pressure, according to new figures. GPs and dentists received a total of 8,000 more written complaints in the year from 2016 to 2017 than the previous year, NHS Digital reported. This represented a 9.7% increase as the total […]

Continue reading...

0 Comments

September 19, 2017, by in Opinion

Why is there no level playing field?

Level Playing Field

By Robert Campbell On the Practice Index website, I read about the problems practice managers experience when trying to reconcile staff contract terms to the raft of UK employment law. These terms include requirements for annual leave, a National Living Wage and numerous employment rights that bring in extra expenses. It’s a nightmare – and […]

Continue reading...

GP earnings fall

News

GPs suffered a small overall loss of income last year, according to figures published yesterday. The main loss was suffered by doctors working on salaries or under the primary medical services contract, according to the NHS Digital figures. GP leaders said they represented a continued “squeeze” on GP earnings. GPs under the standard general medical […]

Continue reading...

0 Comments

September 14, 2017, by in Medical Records

Don’t be lost in translation

Don’t be lost in translation

Medical records. They’re a vital ingredient in the provision of medical care, but what happens when they’re provided in a foreign language? This issue came to the fore for a Practice Index Forum contributor recently. They posted: “We have a new patient who has recently returned from overseas. They have a complex history and have […]

Continue reading...

Leadership Training for Practice Managers – In the HUB

Register here

We are pleased to announce a series of training courses for practice managers, funded by NHS England to support development opportunities for all PMs across England. To register click here. If you hold a managerial role (eg. practice manager) at a GP practice in England then you can access the Practice Index eLearning Hub free of […]

Continue reading...

GPs refuse to take patients from town’s practice closure

News

GPs in a Kent town are about to close their lists in advance of a practice closure which they say will overwhelm their surgeries. Seven practices in Folkestone plan to apply to close lists, saying they cannot take any more patients. The move comes as the town’s eighth practice, Folkestone East, announced its proposed closure […]

Continue reading...

Practices under pressure to implement on-line access

News

Government plans to improve digital access to health services are a distraction from the real challenges facing the NHS, senior doctors warn today. Health secretary Jeremy Hunt is due to make a series of announcements about the use of technology to improve patient involvement with their care. He will say that all patients should have […]

Continue reading...

0 Comments

September 8, 2017, by in News, NHS

Caution over move to monitor practice waiting lists

News

Practices may be required to supply details weekly of their waiting lists for appointments, it has been reported. The first collection of data – by NHS Digital – is set to be in November. The aim is to enable NHS England to monitor pressures on practices during the winter months, the Health Service Journal reported. […]

Continue reading...

Quick ways to boost patient satisfaction

According to the most recent research from The King’s Fund, 72% of patients are satisfied with GP services – the highest satisfaction rating of any NHS service. While this is clearly a healthy figure, in these days of public feedback and online reviews, just one negative patient can severely dent a practice’s reputation – and be […]

Continue reading...

GPs back list closure protest – narrowly

News

GPs have delivered a mixed message on their willingness to take action over the pressures that practices are facing, voting narrowly in favour of temporary list closures. The British Medical Association unveiled today the long-delayed findings of its vote of GPs on the question of whether doctors would close their lists nationwide in protest over […]

Continue reading...

Primary care squeezed by local cash pressures

News

A cash-strapped health district is set to claw back funding from practices as part of a £9 million savings plan, it has been revealed. The cutbacks in primary care spending in the Vale Royal and South Cheshire clinical commissioning groups will save just £180,000, the Health Service Journal reported. The CCGs say the cut-backs will […]

Continue reading...

GP referral vetting going nationwide

News

The controversial panels that vet GP referrals are set to be implemented nationwide, it has been revealed. NHS England claims the process is a “peer review” scheme. Increasing numbers of clinical commissioning groups have set up referral panels in spite of opposition from many local doctors. In some cases private companies have been contracted to […]

Continue reading...

Dismay as practices face new inspection red-tape

News

GP leaders have reacted with dismay to the latest plans for practice inspections. The Care Quality Commission promised to lighten the burden on practices – and says that those with good reports will enjoy longer intervals between inspections. But its plans require practices to provide regular reports and updates for monitoring by inspectors. The Commission […]

Continue reading...

1 Comment

August 30, 2017, by in Funny

Kids! – PM Polly

Kids

Kids/children/young people.  Whatever you want to call them.  I have them too.  I love them. The other day my older son asked me what is it like to have children?  So I interrupted him every nine seconds until he cried… seriously… I’m one of those mums, I love my own kids but other people’s kids, […]

Continue reading...

0 Comments

August 26, 2017, by in News, Patients

Practices join ‘promising’ primary project

News

Dozens of practices have signed up to a project aimed at delivering joined up care on the basis of “promising” early signs, it was reported yesterday. Some 15 areas have been testing the Primary Care Home idea which seeks to create integrated care for practices with up to 50,000 patients between them and is backed […]

Continue reading...

1 Comment

August 24, 2017, by in Patients

Abusive patients: Deal or delete?

Abusive patients: Deal or delete?

Violence and abusive behaviour towards GPs and practice staff hit the headlines again this month when a GP in Water Eaton, Milton Keynes, spoke out about the daily abuse he and his staff are subjected to from patients. Talking to the Eastern Eye, Dr Muhammad Faisal from Water Eaton Health Centre outlined how patients have […]

Continue reading...
Top
Get in the know! Keeping practice managers updated and connected.

Subscribe to our FREE weekly email newsletter:

Please leave this field empty.

You can unsubscribe at any time.