The new National Standards of Healthcare Cleanliness 2021 were released quietly and without a fanfare back in April 2021. So much so, I wasn’t even aware of them until a few weeks ago when I thought I should start updating the Infection Prevention and Control Policy and its sister document, the Cleaning Standards and Schedule Policy. Additionally, there’s been…

I realised earlier this week that my last blog was back in April… Where has the time gone? Well, I can tell you quite easily – in a blur of demand, #*¥!* paperwork, more general #*¥!*, forging ahead with IGPM stuff, a bit more #*¥!* … and, hey presto, the months have flown. In the…

Do you ever wish you had the opportunity to hear primary care leaders talking about the subjects that matter to GP practice managers and ask them your burning questions? The Institute of General Practice Management (IGPM) is hosting a series of webinars, speaking to some of the key names in primary care. These free webinars…

The essential document for GP practice staff. This is their complete guide to understanding employment requirements at your practice. Now featuring over 120 pages, which can be tailored to the needs of your individual practice, this informative handbook covers: Conduct at work Employment terms and conditions Organisation finance Organisation information Performance and training To download…

Laying the foundations of a partnership in general practice begins with a comprehensive and concise offer letter. By setting out the terms and conditions and entering into a signed agreement, the parties involved will be fully aware of their position and obligations from the beginning; you will also mitigate the chances of a dispute later…

Each of you will have a different story and will have followed a different career path as there’s no single route to becoming a practice manager. A recent survey suggested that around 50% of practice managers (PMs) had been in the job for less than five years. Therefore, to argue that a manager must have…

Have you reached the point when you arrive at your surgery, walk in with a sense of dread and wonder exactly what it is you should do first? I always head for the kitchen to make my first coffee of the day. No blooming milk! This means a walk to the front door to see…