There’s one thing I forgot to do before becoming a practice manager. It was rather remiss of me. Naive even. I did remember to come into the job with HR experience, project management and governance knowledge. I even brushed up with a health and safety course, some safeguarding training and CPR. What I forgot to complete before…

By Nicola Davies I’ve just sat down to write this, after a patient chewed my ear off because his appointment at the Out Patient Clinic has only just been booked and “…I’ve got to wait for 7 £*&%@#$ months…”  I was thinking about sharing the dire state of secondary care services in our locality, the…

All together now. In your best ‘Band Aid’ singing voice… It’s Christmas time, and there’s no need to be afraid  Stop. Right there. Actually, there are a lot of things to be afraid of. Be afraid of some of the following as we run up to Christmas… The GP’s ‘dance moves’ at the office do.…

On the basis of last year – please note the following: 1) Diane, you can’t take an extra big bag into the restaurant to hide your bottle of Lambrusco. 2) Dr Kelly – it is not acceptable to steal the Christmas tree from outside the hotel or to take it home in the taxi. 3)…

What a practice manager wishes for when they open their advent calendar. Day 1 Sunshine.  No snow.  Even a sprinkle creates a max exodus by reception staff to the front door. Day 2 A shiny gold star to be given to any staff that don’t talk about Christmas until at least the 21st of December.…

By PM Polly The time of year has arrived where I can no longer resist temptation and I have to buy myself yet another woolly hat.  This one is red, a slightly different shade of red to the other… red woolly hat I own.  It’s also the time of year where my wardrobe appears to…

By PM Polly That document that we have to write in a hurry. Once it’s done we spend a ‘bit’ of time refreshing it and we spend a ‘lot’ of time hoping that it’ll never need to leave the safety of the ‘business continuity’ file. How your BC plan?! In 2012 my previous practice flooded,…