Because of the COVID pandemic, and generally being busier than ever trying to weave my way through the myriad of directives from NHS England, our local CCG and the council, I’ve not really had time to lose my rag, which is quite something. However, in the last 48 hours or so, I have literally boiled…

Well, haven’t we all had a few interesting weeks! What started out for some as “it’s only like flu, don’t panic”, has rapidly become akin to the Great Plague with Joe Public wearing masks and gloves while doing the supermarket shop (I’m saying nothing about the absolutely appalling behaviour of some panic-buying as that’s a…

Are we ALL getting a little more intolerant? Or is it just those of us over-50s who are going through certain hormonal changes – menopause starts with the prefix ‘MEN’ for a reason you know! We’ve had more patients who are irritated with the service than ever before and I can’t see that improving to…

At the start of a new year, I always get a little reflective on the past year. What have I achieved? Could I do better? Definitely is the answer to that one! What should I have done that I didn’t? You know how it goes. I drove into work thinking about all the jobs that…

At the time of writing this blog, I’m at home – unfortunately I do not have my feet up holding a G&T because (a) it’s 08:30am and that would be ridiculous and (b) this is a vain attempt to get ahead and do some work in the relatively peaceful confines of my office/spare bedroom. I…

I got a little nudge yesterday from our Data Quality team to check on my progress with the DSP Toolkit – or to give it its proper name – ‘The Data Security and Protection Toolkit’. Rolls off the tongue doesn’t it?! This was previously known as the Information Governance Toolkit, but obviously we’d had that…

By Nicola Davies I’ve just had the joy that is the new complaints spreadsheet return. Well, there’s an hour or two of my life that I won’t get back. What a complete load of old tosh! As a relic of primary care, I’m used to form-filling, tick-boxing, filling out endless surveys… and I appreciate that…