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Search Results | signposting

Success Stories Showcase: Active signposting

Making healthcare accessible is crucial for GP practices, according to the Department of Health. After all, as part of the GP Forward View, it has committed £45m fund to contribute towards the training of practice reception and clerical staff with the aim of ensuring that they are well-equipped to undertake an enhanced role in active signposting and

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Coronavirus and telephone triage

With the increasing concern about COVID-19, what should practices be doing to protect themselves against coronavirus? Telephone triage has been suggested as one possible way to minimise potential contact with COVID-19, but will it really work? For practices that don’t currently operate a telephone-triage system, one thing to bear in mind is the level of

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NEWS: Leeds practice takes pride in Gold

News

A practice in Leeds has been praised for its “trailblazing” approach to the care of LGBT+ patients. The Armley Practice has gained a Gold Award from the Pride in Practice programme for embedding procedures, such as annual training in diversity for staff. The training has taught staff about the barriers faced by LGBT+ patients in

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Receptionists taking on link work roles – but without training

News

Many practices are using untrained reception staff as so-called “care navigators” to direct patients to community activities, according to a new study. Schemes are running in most parts of the country but the way it is done is very “variable,” according to a report in the British Journal of General Practice. The NHS has announced

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Can self care save practice resources?

Can self-care save practice resources?

Across the pages of the Practice Index blog, one of the common themes that keeps cropping up is the need – and attempts made – to free up resources. Whether it’s a push to save time and free up appointments, cut wastage, reduce drug over-prescribing or an automation of tasks, plenty of schemes have been

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Is time on your side?

In the driving seat Having spent some time back in the driving seat recently in a busy practice, after a few years of being at home on the ranch, I realised that whilst the workload is changing all the time, I suspect that the employers’ attitude to their staff and their practice managers hasn’t changed

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Practice Champions: 16 ways to ensure success

March 28, 2019, by in News

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Practice Champions: 16 ways to ensure success

Given the pressures faced by practice managers in today’s primary care environment, any help in driving practice performance in the right direction is welcome. That could explain why plenty of practices are turning to (or are already utilising) practice champions. Practice champions can be really valuable in supporting service improvement, running groups for patients and

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