One of our most popular recent forum threads has been shedding light on the thorny issue of hours and overtime. With a seemingly endless list of to-do items, a practice manager’s job is never done – and many are bearing the brunt of this by working hours far longer than their contracts stipulate. Working overtime

With over “14 million missed doctors’ appointments occurring every year across England”* it’s more important than ever to engage with patients in a way that’s guaranteed to help drive responses. Research shows that over 65% of people find postal mailings to be particularly informative**, and this is why letters remain one of the most popular

More than 700 practices in England have regular half-day closures during the week, it was claimed yesterday. The number was obtained by the Daily Mail through a Freedom of Information request. The newspaper claims that many of the half-days are taken for “lengthy lunch breaks” or afternoons off. But GP leaders said practices might need

Are you still undertaking the payroll or book keeping yourself to save a few pounds of outsourcing costs? AISMA accountant Michael Ogilvie* explains why this can be a false economy. In our experience, some practice managers explain that doing the payroll and book keeping themselves gives them some respite from the pressure of managing a