Volunteers. Could they help your practice? And what about work experience placements? Could the extra pair of hands help ease your workload? While some practice managers may dismiss both as ‘taking more time than they save’, for many practices up and down the country they are a great way to ease the pressure of work…

  In the last week or so, a further 79 inspection reports were published by the CQC. Of those, 59 practices were found to be good and five outstanding. This marks an upward trend in the percentage of practices receiving high scores and brings the total number of outstanding practices up to 149. Continuing our…

Do your patients get the right message when they visit your website? Does the information on your Home page help rather than hinder? What is the difference between practice news, a newsletter and an important announcement? Read on for some simple, non-technical advice on making your website make sense.. Keep a tidy Home page There…

In the latest round of CQC inspections, the number of practices up and down the country receiving an outstanding rating reached the 114 mark. That’s not too many given over 3,000 practices have been inspected, so what made the last three practices to receive the top rating really stand out? A caring practice Several areas…

Well, CQC came and went – and to be fair, it wasn’t as bad as I thought it was going to be but let’s go back a couple of weeks to the lead up to the visit… So, we get the phone call, and the follow up email to confirm that four (yes FOUR!) inspectors…

Patient Participation Groups usually meet face-to-face throughout the year to discuss surgery matters but now there is myPPG.co.uk. myPPG is the first nationwide forum for PPG members to talk in an online forum environment, meaning you can involve patients from the wider population and really start to diversify your PPG. myPPG.co.uk is now open to all practices and…

For a Practice Manager handling complaints can be a difficult challenge. No one likes to receive a complaint but complaints need to be dealt with professionally, promptly and properly. But as a Practice Manager you may not be in total control of the investigation! You may be faced with a difficult patient and find that…