(Time to read: 7 minutes) GP practices are complicated beasts these days. So many different services are being delivered by an increasingly wide range of practitioners, supported by a diverse range of additional offerings provided by external care providers. Throw into the mix the increasing choice of tech-based access and appointment delivery methods, the increasing…

As we’ve discussed before on the Practice Index Blog, GP practices are increasingly having to think like businesses. That means focusing on return on investment, cutting costs and, crucially, looking for additional income streams. Revenue generation comes in many forms – but it’s only effective if you get paid for it – which brings us nicely…

As a PM of a practice which has recently been awarded an ‘outstanding ‘rating by CQC  I have experienced a range of emotions. Before the inspection I felt anxious because, unfortunately, rightly or wrongly,  CQC ratings will be used to judge the practice in the future. During the two week build up to the inspection,…

Now that the majority of practices across the country have enjoyed the pleasure of a CQC inspection, there’s a wealth of information available highlighting best practice (excuse the pun!). Inspection reports provide great examples of some excellent work. As you’ll be well aware by now, one of the key lines of enquiry is all about…

By Robert Campbell Tired of Change? Over the last 50 years I have experienced many NHS reorganisations with new ways of working within GP practices that I think I could be forgiven for saying that I’ve had my fill of change! And I think I’m not alone. I’ve discovered that many people can be bribed…

GP practices were once again making headlines this week, this time because receptionists could be putting off patients from seeing their GP. Rather than regurgitating the news – you can read more here – we thought we would take a look at the issue in more detail. First of all, it’s worth pointing out that…

First impressions can be lasting impressions – especially when it comes to your waiting room. Yet, with a bit of thought, a small level of investment and a little effort, a welcoming and relaxing environment that pleases patients, staff and the dreaded inspectors can easily be created. Here are some top tips on how to achieve…